Microsoft
Debra Robino
Health care professional
Montclair,CA
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives.
Overview
14
14
years of professional experience
Work History
Lead Administrative Support Assistant
Northwell Health System
2017.04 - Current
- Safeguarded sensitive company information by diligently maintaining confidential files.
- Streamlined office processes by implementing efficient organizational systems and practices.
- Enhanced team productivity by delegating tasks effectively and providing clear instructions.
- Developed strong relationships with clients through excellent customer service and prompt follow-ups on inquiries.
- Improved communication between departments with regular meetings and open channels of dialogue.
- Provided top-tier administrative support to key executives which led to increased efficiency in daily operations.
- Increased efficiency in the workplace by troubleshooting and resolving technical issues with office equipment.
- Conducted thorough research to support decision-making processes for executives and managers.
- Boosted team morale by planning engaging team-building activities and social events throughout the year.
- Updated reports, managed accounts, and generated reports for company database.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
- Established administrative work procedures to track staff's daily tasks.
- Facilitated successful events by coordinating logistics, securing venues, and managing guest lists.
Administrative Assistant
Cross River Eye Care
2015.03 - 2017.03
- Improved customer satisfaction by finding creative solutions to problems
- Attended departmental meetings, providing feedback to enhance future performance
- Learned scheduling and authorizations of insurance to support office needs
- Earned reputation for good attendance and hard work
- Created agendas and communication materials for team meetings
- Answered calls per to answer customer questions
- Answered calls per timely to answer customer questions
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Assistant Store Manager
Katherine & Ellen
2010.04 - 2015.06
- Emphasized product features based on analysis of customers'
- Attended trade shows and sales conferences
- Collaborated with colleagues to exchange selling strategies and marketing information
- Taught potential clients about products through seminars and other special events
- Acted as customer liaison between sales management and personal accounts
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Shared product knowledge with customers while making personal recommendations.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Education
High School Diploma -
01.1979
Skills
- Friendly and cheerful
- Approachable
- Detail-oriented
- Exceptional time management
- Procedure Development
- Relationship Building
- Deadline-oriented
- Training and coaching
- Scheduling and calendar management
- Database Administration
- Data retrieval systems
- Fast Learner
- Excellent Communication
Accomplishments
- Used Microsoft Excel
- Achieved consistency with team members throughout effectively helping with management expectations.
- Supervised team of 4 staff members.
- Developed Share Points data spreadsheet
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureHealthcare benefitsPersonal development programsWork from home optionPaid time offTeam Building / Company Retreats401k matchStock Options / Equity / Profit Sharing4-day work weekPaid sick leaveCareer advancementSoftware
Excel
Epic
NextGen
Meditech
All Scripts
Timeline
Lead Administrative Support Assistant - Northwell Health System
2017.04 - Current
Administrative Assistant - Cross River Eye Care
2015.03 - 2017.03
Assistant Store Manager - Katherine & Ellen
2010.04 - 2015.06
Storm King - High School Diploma,
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