Debra Robinson
Spring,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Driver
JB Hunt Transport
01.2023 - 06.2023
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Dropped and hooked trailers and changed configuration of equipment.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Verified contents of inventory loads against Bills of Lading.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
Executive Assistant to the CFO/Project Manager
9th Wonder LLC
10.2020 - 11.2022
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Developed and maintained automated alert systems for important deadlines.
- Facilitated training and onboarding for incoming office staff.
- Used advanced software to prepare documents, reports, and presentations.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Negotiated and executed contracts on behalf of department.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Branch Operations Manager
Main Street Renewal
10.2016 - 04.2018
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Performed monthly compliance checks.
- Assessed employee performance and developed improvement plans.
- Trained employees on proper procedures and strategies to improve productivity.
- Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
- Complied with regulatory guidelines and requirements.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Generated financial and operational reports to assist management with business strategy.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
- Boosted sales and customer loyalty through incentive programs.
Director of Operations
JFS Trucking LLC
08.2012 - 09.2016
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Defined, implemented, and revised operational policies and guidelines.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced operational risks while organizing data to forecast performance trends.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Education
CDL Class A License - Truck Driving
ATDS
Elm Mott, TX05.2022
SHRM-CP - Human Resources
Rice University
Houston, TX05.2016
Skills
- Safety Protocols
- Valid Driver's License
- Vehicle Inspection
- Route Logs
- Driving and Transportation
- Verbal and Written Communication
- Time Management
- Customer Service
- Safety Standards
- Conditioning Strategies
- Safety Management
- Equipment Monitoring
- DOT Requirements
- Business Management
- Accident Reporting
- Profit Margins
- Transportation Regulations
- Supply Transport
- Pre- and Post-Trip Inspections
- Operating Log Management
- Emergency Preparedness
- Preventing Incidents
- Site Visits
- OSHA Standards and Codes
- Records Maintenance
- Government Regulations
- Safety Inspections
- Hazard and Incident Management
- Risk Identification
- Preventive Measures
- Protective Equipment Knowledge
- Blood Borne Pathogen Analysis
- OSHA Standards
- Occupational Health Hazards
- Hazardous Materials
- Maintaining PPE
- Hazardous Waste and Disposal
- Law and Statute Compliance
- Accident Procedures
- Business Operations
- Implementing Security Programs
- Internal Policy Implementation
- Operational Requirements
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Driver
JB Hunt Transport
01.2023 - 06.2023
Executive Assistant to the CFO/Project Manager
9th Wonder LLC
10.2020 - 11.2022
Branch Operations Manager
Main Street Renewal
10.2016 - 04.2018
Director of Operations
JFS Trucking LLC
08.2012 - 09.2016
CDL Class A License - Truck Driving
ATDS
SHRM-CP - Human Resources
Rice University
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