Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Debra Robinson

Warren,OH

Summary

Proven leader and efficient manager at Kmart, adept in POS system operation and exhibiting a professional appearance. Expert in driving sales through upselling strategies and merchandising proficiency. Demonstrated reliability and punctuality, significantly enhancing team performance and operational efficiency. Skilled in fostering a positive work environment and achieving notable customer satisfaction levels.

Overview

27
27
years of professional experience

Work History

Sales Floor Associate Cashier

Burlington
Warren, OH
01.2023 - Current
  • Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
  • Provided excellent customer service, resolving issues and answering queries promptly.
  • Collaborated with team members to achieve sales targets and contribute to a positive work environment.
  • Answered phone calls promptly, routed calls correctly and took messages when appropriate.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Remained knowledgeable about current promotions, policies regarding payment and exchanges.
  • Adhered to all safety policies, including the proper use of ladders or lifts when stocking higher shelves.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Managed inventory levels on the sales floor, ensuring optimal stock availability.
  • Utilized point-of-sale systems efficiently, ensuring accurate pricing and inventory management.
  • Offered gift wrapping services during holiday seasons, enhancing customer satisfaction.
  • Processed returns and exchanges promptly according to company policy.
  • Cross-sold products and services to increase average transaction value.
  • Processed transactions accurately and quickly using point-of-sale systems.
  • Implemented visual merchandising standards, creating attractive displays to increase sales.
  • Maintained work area and kept cash drawer organized.
  • Answered customers' questions and provided information on store procedures or policies.
  • Verified accuracy of prices by checking tags against inventory system.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Conducted product demonstrations to highlight features and benefits, enhancing customer engagement.
  • Resolved customer complaints in a courteous manner that minimized negative impact on store operations.
  • Handled customer feedback, implementing suggestions to improve the shopping experience.
  • Assisted in the preparation and execution of physical inventory counts.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Assisted customers with locating desired items in store.
  • Conducted regular stock checks, reporting discrepancies and ordering stock replenishments as needed.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
  • Maintained thorough knowledge of store merchandise, current sales, and promotions.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Used product knowledge to suggest items to match client needs.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Answered phone calls to assist customers with questions and orders.
  • Ensured accurate pricing on products before ringing up orders for customers.
  • Followed established loss prevention procedures including monitoring suspicious activity or theft attempts.
  • Supported team members with stocking shelves, inventory control, price changes and other tasks as needed.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Maintained cleanliness of sales floor area and organized merchandise displays.
  • Offered customers carry-out service at completion of transaction.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Greeted customers promptly and responded to questions.
  • Restocked shelves according to planograms while adhering to company standards for quality assurance.
  • Adhered to loss prevention policies, identifying and reporting potential security issues.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Calculated pricing, applied discounts, and collected payments to process transactions.
  • Monitored customer traffic flow within the store to ensure efficient checkout processes.
  • Processed and organized shipments, restocking merchandise on the sales floor promptly.
  • Scanned items and checked pricing on cash register for accuracy.
  • Provided product knowledge upon request to help customers make informed purchase decisions.
  • Operated cash register, processed payments and handled returns and exchanges efficiently.
  • Created price tags and merchandise signs for new items.
  • Helped customers by answering questions and locating merchandise.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Greeted and assisted customers with product selection, offering personalized shopping advice.
  • Operated cash registers and processed transactions including sales, returns, and exchanges.
  • Addressed customer questions and concerns regarding products and services.
  • Performed light housekeeping duties such as dusting shelves and vacuuming floors when necessary.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
  • Welcomed customers, offering assistance to help find store items.
  • Assessed customer product needs and interests in order to best recommend suitable items.
  • Performed regular cycle counts for accurate inventory tracking purposes.
  • Counted and balanced cashier drawers.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Checked personal identifications during alcohol and tobacco sales.
  • Processed customer payments quickly and returned exact change and receipts.
  • Attended all required training sessions related to job functions and industry regulations.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Provided feedback on customer experience trends to management for further improvement initiatives.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Built and maintained productive relationships with employees.
  • Executed daily opening and closing procedures such as counting money in the register and reconciling receipts with sales totals.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.

Cashier Team Lead

red and white market
Warren, Ohio
10.2017 - 11.2020
  • Tracked company inventories, moved excess stock, and arranged products to improve sales.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Processed customer payments quickly and returned exact change and receipts.
  • Coordinated with other departments when additional support was needed during peak hours.
  • Welcomed customers, offering assistance to help find store items.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Answered customers' questions and provided information on store procedures or policies.
  • Scanned items and checked pricing on cash register for accuracy.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Performed daily opening and closing procedures for the register area.
  • Supported other teams when necessary, such as stocking shelves or bagging groceries.
  • Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Maintained work area and kept cash drawer organized.
  • Continually evaluated processes for improvement opportunities and implemented changes accordingly.
  • Managed scheduling, payroll, and time off requests for team members.
  • Checked personal identifications during alcohol and tobacco sales.
  • Answered phone calls to assist customers with questions and orders.
  • Trained new cashiers on proper use of registers and store policies.

Cashier Team Lead

Giant Eagle
Warren, OH
07.2000 - 10.2017
  • Performed daily opening and closing procedures for the register area.
  • Supported other teams when necessary, such as stocking shelves or bagging groceries.
  • Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.
  • Scanned items and checked pricing on cash register for accuracy.
  • Answered customers' questions and provided information on store procedures or policies.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Welcomed customers, offering assistance to help find store items.
  • Coordinated with other departments when additional support was needed during peak hours.
  • Processed customer payments quickly and returned exact change and receipts.
  • Tracked company inventories, moved excess stock, and arranged products to improve sales.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Ensured compliance with all safety regulations while performing tasks.
  • Completed paperwork related to personnel actions including hiring, terminations, transfers.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Built and maintained productive relationships with employees.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Developed strong working relationships with team members to foster collaboration.
  • Answered customer questions and provided store information.
  • Identified discrepancies between actual sales figures and expected totals.
  • Recognized potential theft or fraud attempts by monitoring suspicious behavior.
  • Processed refunds and exchanges according to company policy.
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Monitored cashier performance, providing feedback as needed.

Manager

Kmart
Warren, OH
01.1998 - 07.2000
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Conducted performance reviews for team members.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Implemented process improvements, resultingin an increase in operational efficiency.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Recruited and trained new employees to meet job requirements.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Assigned work and monitored performance of project personnel.
  • Delegated work to staff, setting priorities and goals.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Coached, mentored and trained team members in order to improve their job performance.

Education

High School Diploma -

Harber High
Ashtabula, OH
06-1999

Skills

  • POS system operation
  • Professional appearance
  • Upselling strategies
  • Cash handling expertise
  • Merchandising proficiency
  • Reliability and punctuality

References

References available upon request.

Timeline

Sales Floor Associate Cashier

Burlington
01.2023 - Current

Cashier Team Lead

red and white market
10.2017 - 11.2020

Cashier Team Lead

Giant Eagle
07.2000 - 10.2017

Manager

Kmart
01.1998 - 07.2000

High School Diploma -

Harber High

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Debra Robinson