Debra Rodriguez
Cadillac,MI
Summary
Accomplished Customer Service Representative and Manager with a proven track record at TeleTech Holdings, enhancing customer satisfaction and loyalty through exceptional problem-solving and active listening skills. Expert in Microsoft Excel and adept at resolving conflicts, significantly improving team performance and customer relations. Demonstrates critical thinking and computer proficiency, ensuring high-quality service delivery and operational excellence.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
TeleTech Holdings
Tampa, FL
06.2018 - 12.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Head Cook
COG
Trinidad, CO
07.2016 - 07.2017
- Placed orders to restock items before supplies ran out.
- Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Manager of Assisted Living Facility
Bristol Manor
Maysville, MO
01.2010 - 01.2012
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Customer Service Representative
TeleTech Holdings
Tampa FL
10.2004 - 06.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
AFC Manager
Satterlee AFC
Cadillac, MI
01.1997 - 11.2003
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Education
No Degree - Medical Coding And Billing
Ultimate Medical Academy - Clearwater
Tampa11.2024
GED -
Cooley School
Cadillac MI06.1984
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Data Entry
- Call center experience
- Computer Proficiency
- Microsoft Excel
Timeline
Customer Service Representative
TeleTech Holdings
06.2018 - 12.2019
Head Cook
COG
07.2016 - 07.2017
Manager of Assisted Living Facility
Bristol Manor
01.2010 - 01.2012
Customer Service Representative
TeleTech Holdings
10.2004 - 06.2009
AFC Manager
Satterlee AFC
01.1997 - 11.2003
No Degree - Medical Coding And Billing
Ultimate Medical Academy - Clearwater
GED -
Cooley School
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