Debra Rogers

• Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group
• Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season
• Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns
• Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner
• Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons
• Contributed to team success by consistently meeting or exceeding individual sales targets during seasonal periods
• Worked closely with supervisors to quickly address any concerns or challenges that arose during busy seasonal periods
• Assisted with seasonal merchandising efforts by rearranging shelves and creating visually appealing displays that attracted customer attention
• Communicated with coworkers and management to report challenges

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction
• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback
• Maintained a high level of product knowledge, providing accurate information to customers
• Answered customer telephone calls promptly to avoid on-hold wait times
• Collaborated with team members to achieve monthly targets and optimize workflow efficiency
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
• Enhanced customer satisfaction by effectively addressing inquiries and resolving issues
• Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions
• Developed strong relationships with clients through attentive listening and empathetic understanding of their needs
• Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers
• Managed high call volume with exceptional time management skills, minimizing wait times for customers
• Handled billing and payment issues by following guidelines and resolving disputes
• Fostered positive team environment, contributing to higher staff retention rates
• Conducted customer feedback surveys to gather insights and identify areas for improvement
• Enhanced customer loyalty by providing empathetic and efficient resolution to issues
• Reduced issue resolution time by streamlining communication between departments
• Assisted customers in navigating company's products and services, enhancing their overall experience
• Maintained detailed record of customer interactions, ensuring accountability and follow-up
• Collaborated with product team to communicate customer feedback, leading to improved product offerings
• Managed multiple customer queries simultaneously, ensuring timely and accurate responses
• Organized customer appreciation events, strengthening customer relations and loyalty
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales
• Exhibited high energy and professionalism when dealing with clients and staff
• Investigated and resolved customer inquiries and complaints quickly
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
• Delivered prompt service to prioritize customer needs
• Responded to customer requests, offering excellent support and tailored recommendations to address needs
• Maintained up-to-date knowledge of product and service changes
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
• Educated customers about billing, payment processing and support policies and procedures
• Enhanced productivity levels by anticipating needs and delivering outstanding support
• Promptly responded to inquiries and requests from prospective customers
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
• Followed up with customers about resolved issues to maintain high standards of customer service
• Met customer call guidelines for service levels, handle time and productivity
• Cross-trained and backed up other customer service managers

• Collaborated with marketing teams to develop in-store promotional materials, enhancing brand visibility and customer engagement
• Implemented creative visual displays to attract customers and boost sales performance
• Reduced stock discrepancies through regular audits and accurate record-keeping practices
• Organized staff training sessions on new products or industry trends to ensure a knowledgeable workforce
• Enhanced customer satisfaction by addressing inquiries promptly and providing expert product knowledge guidance when needed
• Increased sales by implementing effective merchandising strategies and collaborating with store partners
• Analyzed sales data to identify trends, ensuring optimal product placement and promotion strategies
• Optimized product assortment based on customer preferences, maximizing revenue potential
• Coordinated seasonal merchandise transitions, maintaining accurate stock levels for timely replenishment
• Streamlined inventory management processes for enhanced efficiency and reduced waste
• Monitored inventory levels and made necessary adjustments to maximize sales and profits
• Maintained updated product knowledge to successfully educate and advise customers
• Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers
• Interacted with customers to obtain feedback and drive satisfaction
• Bult positive relationships with vendors for consistent and reliable supply of products
• Monitored and evaluated supplier performance to verify quality of products and delivery times met company standards
• Negotiated pricing with vendors to achieve maximum profitability
• Cultivated strong relationships with vendors to maintain and improve levels of customer service
• Generated reports on purchasing activities to support management decisions
• Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods
• Devised and implemented strategies to optimize purchasing processes and reduce costs
• Analyzed market and delivery systems to assess present and future materials availability
• Completed monthly profit and loss performance reports

• Maintained accurate records of soft count activities, ensuring proper documentation and compliance with regulations
• Identified discrepancies in financial reports, promptly reporting issues to management for resolution
• Ensured secure handling of large amounts of cash, minimizing risk of theft or misplacement
• Utilized advanced counting machines proficiently, increasing speed without compromising accuracy levels
• Communicated effectively with supervisors regarding any discrepancies or issues encountered during the soft count process
• Performed regular audits on soft count processes, ensuring accuracy and adherence to internal controls
• Streamlined the sorting process for various denominations, improving overall team productivity
• Demonstrated professionalism while interacting with casino personnel across departments during transfer of funds
• Demonstrated excellent attention to detail while counting large sums of money quickly and accurately
• Executed daily responsibilities diligently while adhering to strict regulatory guidelines set forth by gaming authorities
• Provided reliable support as a Soft Count Team Member, contributing significantly towards successful completion of monthly revenue audits
• Collaborated with other team members to consistently meet deadlines and maintain high-quality work standards
• Fostered a positive working relationship with coworkers through teamwork and open communication channels
• Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security
• Complied with gaming commission rules by verifying players' ages
• Reported and filed paperwork for casino transactions, noted and investigated discrepancies and reported on notable incidents
• Supported guest satisfaction and loyalty through prompt customer service and timely payouts
• Audited money drawers and hand or machine-counted large cash values
• Balanced books with daily summary reconciliations

• Enhanced customer satisfaction by providing efficient and friendly service during checkout
• Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers
• Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise
• Handled high volumes of transactions with accuracy, contributing to overall store sales goals
• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity
• Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons
• Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles
• Approached every question or concern with calm and level-headed approach
• Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers

Greeted every customer with a friendly “smile”maintaining eye contact and interacting with them, giving them the impression that they were my highest priority.

Ask them if they where able to find everything they needed.

Making correct change, and keeping my cash drawer correct, for pos, accuracy.

Asking ahead of time if customer would need a carry-out assistance.

Thanking them for shopping with us. And come back again!