Open To Work
Debra Rogers
St Augustine
Summary
Dynamic sales and customer service professional with extensive experience in driving revenue growth and enhancing customer satisfaction. Committed to contributing valuable insights and innovative solutions within a progressive organization that values employee input and fosters a collaborative environment. Proven ability to build strong relationships with clients, ensuring needs are met while promoting company objectives. Seeking to join a forward-thinking team that recognizes and appreciates employee dedication.
Overview
28
28
years of professional experience
Work History
Account Executive
The SmartSource
06.2012 - 10.2025
- Individually I exceeded the company sales goal by implementing my own strategic plan to increase sales to new and existing customers with the aid of our sales team and ongoing training.
- Recommend specific lead rental retrieval based on booth traffic, leads gathered and past rental history to our clients/prospects.
- Assist with resolving technical problems with customers and if needed refer them to the Technical Support team.
- Resolved billing disputes with customers after tradeshows.
- Traveled to tradeshow site(s) to sell onsite when needed.
- Assisted in the testing of new company websites and products prior to rollout.
- Exceeded inbound and outbound call volume monthly goals.
- Assisted in new employee training/on boarding implementing our organization’s mission statement.
- Completed other clerical duties as assigned.
Exhibitor Services Sales
CompuSystems
08.2007 - 06.2012
- I was one of five inside sales employees that successfully assisted in generating the company more than ten million dollars in sales a year.
- Individually exceeded the company sales goal by implementing my own strategic plan to increase sales to new and existing customers.
- Assisted the marketing group by reviewing marketing campaigns to ensure accuracy of data.
- Attempted to resolve technical problems with customers and if needed referred them to the Technical Support team.
- Resolved billing disputes with customers after tradeshows.
- Traveled to tradeshow site(s) to sell onsite when needed.
- Exceeded inbound and outbound call volume monthly goals.
- Completed other clerical duties as assigned.
Sales Support
Integrity Payment Systems
03.2007 - 08.2007
- Monitored daily activities of account processing and contacted banks to verify transactions were not fraudulent.
- Coordinated service calls for customer upgrades.
- Assisted in monthly promotions to potential customers.
- Contacted sales representatives when active accounts showed no activity.
Sales Expeditor / Team Leader
Online Data Corp
10.2001 - 02.2007
- Team leader of three employees in account retention that reduced monthly attrition from 20% to 5% by fitting customers with plans that met the needs of their daily business.
- Team leader for six Sales Support Representatives.
- Managed day-to-day activities such as phone support, workflow, and coverage.
- Worked closely with technical support when backend processors changed.
- Developed strong relationships with Sales Representative and guided them in the process to obtain new clients as well as retain.
- Ran background checks on potential customers and determined if they met the guidelines of Visa/MasterCard as well as our internal guidelines.
- Assisted in training employees in California when Online Data was acquired by IPayment.
Sales Support
National Bankcard
01.1998 - 01.2001
- Verified banking information and reviewed personal and company credit reports.
- Review new merchant accounts and approved monthly transaction amounts.
- Led the team that reviewed existing accounts to identify a higher monthly transaction amount, which would result in a smaller percentage paid on processed transactions, with the aim of increasing the number of transactions processed.
- Educated and trained sales representatives in effective ways to retain customers.
Education
semester administrative course
Wright College
01.1990
Skills
- Strengthening client partnerships
- Client account management
- Relationship management
- Efficient pipeline coordination
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] through effectively helping with [Task].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$56000/yr - $97000/yrTimeline
Account Executive
The SmartSource
06.2012 - 10.2025
Exhibitor Services Sales
CompuSystems
08.2007 - 06.2012
Sales Support
Integrity Payment Systems
03.2007 - 08.2007
Sales Expeditor / Team Leader
Online Data Corp
10.2001 - 02.2007
Sales Support
National Bankcard
01.1998 - 01.2001
semester administrative course
Wright College