Debra Sain
Conover,NC
Summary
Proven track record at Academy Sports and Outdoors, excelling in customer service and cash handling, showcasing strong work ethic and integrity. Enhanced customer satisfaction and loyalty through efficient transaction processing and problem resolution. Mentored new staff, contributing to team success by meeting sales targets and maintaining store standards. Demonstrated adaptability to new POS technologies, boosting checkout efficiency.
Overview
8
8
years of professional experience
Work History
Cashier and Receiving
Academy Sports and Outdoors
08.2016 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Diploma -
Fred T Foard High School
Newton, NC06.1977
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
Accomplishments
I have been at Academy for 8 yrs. My money is accurate 100% of the time when I am cashiering. Now I work in the back doing processing of apparel. I love it back there. I worked at Dollar General for 6 yrs. being a cashier and stocking. Before that I worked at Corning Cable for almost 10 yrs in the interconnect Dept
Timeline
Cashier and Receiving
Academy Sports and Outdoors
08.2016 - Current
Diploma -
Fred T Foard High School