Debra Sandoval
Cordova,NM
Summary
Adept at enhancing customer experiences and streamlining service operations, I leveraged my problem-solving and database entry skills at Los Alamos National Laboratory to significantly improve service delivery. My expertise in administrative tasks and commitment to excellence were instrumental in driving customer satisfaction and operational efficiency.
Overview
41
41
years of professional experience
Work History
HR-Service Center Representative II
Los Alamos National Laboratory
09.1996 - 03.2020
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference or follow-up actions.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Assisted customers in navigating company website and online resources, improving their ability to access information independently.
- Collaborated with team members to improve overall service center performance and customer experience.
Communcation Specialist
New Mexico State Police
09.1996 - 09.1998
- Conducted communications audits to identify areas of improvement and develop targeted action plans.
- Provided administrative support to senior team members.
- Gathered information on customer opinions and adjusted plans to capitalize on current trends.
- Coordinated successful events that fostered community connections and enhanced brand visibility.
Clerk III
Los Alamos National Laboratory
06.1979 - 12.1995
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Education
Associate of Applied Science - Office Administration
Northern New Mexico College
Española, NM05-2001
Skills
- Workload prioritization
- Verbal communication
- Telephone etiquette
- Call center experience
- Filing systems
- Database entry
- Administrative tasks
- File maintenance
- Document management
- Customer service
- Problem-solving
- Time management
Timeline
HR-Service Center Representative II
Los Alamos National Laboratory
09.1996 - 03.2020
Communcation Specialist
New Mexico State Police
09.1996 - 09.1998
Clerk III
Los Alamos National Laboratory
06.1979 - 12.1995
Associate of Applied Science - Office Administration
Northern New Mexico College
Similar Profiles
Jesus MondragonJesus Mondragon
Team Leader/First Line Supervisor - ADS-BADS at Los Alamos National LaboratoryTeam Leader/First Line Supervisor - ADS-BADS at Los Alamos National Laboratory
Jordi J Diaz DominguezJordi J Diaz Dominguez
Carpenter Apprentice at Los Alamos National LaboratoryCarpenter Apprentice at Los Alamos National Laboratory
Erick AcevedoErick Acevedo
Research Tech at Los Alamos National LaboratoryResearch Tech at Los Alamos National Laboratory