DEBRA SANNEH

• Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
• Analyzes problems and provides information/solutions.
• Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
• Thoroughly documents inquiry outcomes for accurate tracking and analysis.
• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
• Researches and analyzes data to address operational challenges and customer service issues.
• Provides external and internal customers with requested information.
• Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
• Uses computerized systems for tracking, information gathering and troubleshooting.
• Seeks, understands and responds to the needs and expectations of internal and external customers.

• Inbound Customer Service Representative to respond/assist with inquiries from COVID-19 vaccination scheduling questionnaires or communications.
• Used independent judgment to understand the logistics of available timeslots and if the location, distance and/or time of available appointment is a reasonable to book an appointment.
• Make outgoing calls to follow up on vaccination questions.

• Receive inbound calls from individuals needing COVID Vaccine information.
• Provide great customer service and have empathy and kindness at all times
• Provide resources and information as provided in your initial training.

Obtain all of the relevant documentation and evidence necessary to consider the conclusion and to provide a resolution, by making out reach calls, sending emails to other departments and vendors to obtain information and Provide resolution via phone or generate letters to be mailed.

• Verified client information by analyzing existing evidence on file.
• Determined appropriateness of payers to protect organization and minimize risk.
• Made contact with insurance carriers to discuss policies and individual patient benefits.
• Accurately inputted all patient and insurance information into company's computer system using [Software].