Debra Santibanez MSN, RN, PHN, NPD-BC
Fontana,CA
Summary
Accomplished leader with extensive experience at Kaiser Permanente, recognized for enhancing operational efficiency and advancing staff development. Expertise in strategic planning and organizational development, successfully achieving first-time compliance with Magnet standards. Proven ability to foster cross-functional collaboration and drive performance management, resulting in a 40% reduction in staffing objections. Committed to continuous improvement within healthcare operations.
Overview
36
36
years of professional experience
Work History
Director
El Milagro Properties LLC
06.2024 - Current
- Oversaw strategic planning, design, and execution for a successful passive income venture.
Director of Professional Development and Magnet Lead
Kaiser Permanente Baldwin Park
09.2018 - 05.2024
- Supervised the achievement of targeted quality data metrics.
- Directed initiatives to boost results through teamwork across various disciplines.
- Led development of strategic campaigns utilizing evidence-based practices.
- Compiled and published Nursing Annual Report, showcasing nurse achievements through collaboration across functions.
- Coordinated team efforts across various regions to optimize nurse onboarding strategies.
- Championed the overhaul of organization's Shared Governance Structures.
- Deliver consultation and mentorship to individuals developing councils.
- Inspired colleagues to design projects aligned with Magnet criteria, both virtually and in-person.
- Guided Magnet Champions, Nurse Surveys, and new Magnet Directors in achieving performance excellence.
- Collaboratively educated and executed the Practice Transition Accreditation Program (PTAP) for diverse recognition areas.
- Regularly increased the number of certified nurses each year.
- Established active shared governance structure and clinical ladder.
- Collaborated with Dr. Jean Watson to conceptualize Virtual Caritas for enhancing nurses' mental health.
- Facilitated acceptance of Proactive Toileting poster created by clinical RN at National conference.
- Facilitated workforce development by overseeing RN student mentoring and precepting processes.
- Executed standardized healthcare worker onboarding processes meeting all regulatory compliance metrics.
- Promptly managed audit outcomes with formulation and participation in strategic responses.
- Assumed co-lead position for Regional Shared Decision-making Council.
- Engaged with National NPCS Magnet workgroup on various projects.
- Guided employees of all levels in professional development as a registered mentor on the National LifeMoxie platform.
- Support local academic institutions by mentoring students for leadership experience.
- Received strategic mentoring from CNE to qualify for higher-level leadership role.
- Translated insights from clinical nursing staff into actionable strategies to enhance the BPMC Nurse Strategic Plan.
- Advocated for and implemented training on Nursing Professional Development Standards of Practice.
- Ensured regulatory adherence through consistent onboarding process standardization.
- Delivered training focused on leveraging environmental scanning for gap analysis needs assessments.
- Enhanced efficiency, validity, and sustainability of care delivery using the Donna Wright model of competency assessment.
- Orchestrated a comprehensive outreach program facilitating the setup of an ambulatory surgical center.
- Guided new nurses through their transition into the organization.
- Directed adaptation processes in modernized healthcare frameworks with an emphasis on sustaining care excellence.
- Facilitated coordination with Providers to execute projects addressing evolving healthcare system demands.
- Established and enforced nursing policies to enhance patient safety.
- Participated in high-level meetings to deliver project and initiative updates from the nursing team.
- Ensured adherence to applicable laws by staying informed of legislative changes through professional networks.
- Cultivated strong relationships with executives and staff through regular board meeting attendance.
- Increased visibility of performance standings for the healthcare team to drive improvements.
- Directed healthcare professionals in organizing, deploying strategies and assessing outcomes.
- Generated comprehensive summaries of patient outcomes using multi-source data.
- Developed collaborative improvement plans with staff based on data analysis.
- Facilitated training sessions for nursing staff, case managers, and cross-disciplinary team members on mitigation strategies.
- Mediated workplace disputes effectively while sustaining collaborative environments.
- Developed goal-setting frameworks that adhere to professional standards of practice.
- Trained multidisciplinary teams to enhance operational efficiency.
- Monitored compliance with government regulations influencing emergency response protocols.
- Collaborated with case managers to evaluate non-contracted community services for patient support.
- Established community partnerships fostering mutual benefits and service alignment.
- Coordinated nurse training seminars, workshops, and lectures.
- Managed nurse-to-patient ratios, meeting state regulation standards.
- Conducted corrective measures for discrepancies detected during government and regulatory checks.
- Collaborated with case managers to implement innovative processes and resources for patients and families.
- Delivered constructive feedback to nursing team based on detailed reviews.
- Assessed nurse-submitted incident details concerning shift events and facilitated creation of effective risk mitigation plans.
- Recognized customer requirements swiftly using focused rounding techniques.
- Utilized various software and tools to streamline processes and optimize performance.
- Conducted testing of software and systems to ensure quality and reliability.
- Oversaw fiscal functions, including PI projects, research initiatives, and educational budget planning.
- Implemented and directed clinical services and operations to deliver competent, quality care.
Director Clinical Nursing Operations and Magnet
Kaiser Permanente Panorama City
07.2016 - 08.2018
- Achieved first-time compliance with Magnet standards through effective enculturation strategies.
- Led the establishment of governance councils following the Stanford Model.
- Guided Magnet Recognition journey integration, resulting in successful outcomes.
- Led the initial regional implementation of a staffing optimization project grounded in extensive research.
- Enhanced workforce transparency, achieving a 40% reduction in staffing objections over six months.
- Demonstrated expertise in project management.
- Oversaw onboarding processes while optimizing workflows for maximum productivity.
- Engineered solution helping supervision monitor and apply HPPD metrics.
- Directed execution of extensive initiatives.
- Oversaw detailed build processes, ensuring consistent quality delivery.
Assistant Department Administrator/ADA
Kaiser Permanente SCPMG Coachella Valley
05.2014 - 07.2016
- Oversaw daily clinical operations of Palm Springs and Palm Desert medical office buildings.
- Monitored budget alignment with clinic regulations.
- Ensured accountability in implementing QI/UM standards.
- Optimized productivity through improved patient flow strategies.
- Extracted and leveraged data insights for performance improvements.
Nurse Manager/ACNO
Desert Oasis Health Care
Palm Springs
08.2012 - 05.2014
- Managed clinical and operational workflows for Primary Care & Specialty practices efficiently.
- Led meaningful use project to enhance patient satisfaction.
- Within just the first month, transformed service ratings of participating providers from an average of 2-3 stars to consistently achieving 4-5 stars.
- Quality role involved responsibility for QI/UM measures.
- Trained physicians and staff on leadership principles and management strategies within ACO.
- Guided I CODE and Ascender data usage to optimize meaningful use metrics.
Director/Service Line Management of Telemetry & Detention Health and Regional Nurse Manager of Ambulatory Clinics
RCRMC County Public Health Hospital
04.2006 - 09.2012
- Director, Role: Operational oversight of five, thirty-two bed Med-Surg telemetry units, twenty-six bed locked detention health unit and psychiatric response team in the acute care setting
- Planned and executed initiatives for resource allocation such as transition-to-care programs and Case Manager roles.
- Developed initiatives for reducing unnecessary patient readmissions in collaboration with diverse stakeholders.
- Served as administrative delegate in executive meetings during CNE absences on an as-needed basis.
- Ensured compliance with Core Measures, HCAHPS, HEDIS, and Joint Commission standards during audits.
- Held regular meetings with CNE to discuss and execute strategic plans.
- Directed and coordinated activities of healthcare facilities spanning wide geographical region.
- Managed programs including X-Ray, Dental, Pediatrics, and more to meet funding indicators.
- Ensured adherence to county and state regulations on quality, safety, waste management, OSHA, OSHPD.
- Achieved 95-100% compliance in all audits.
- Implemented disciplined workforce management strategies resulting in reduced employee turnover.
- Directed planning services, design, and opening of new Palm Springs FCC.
- Oversaw completion timelines resulting in Palm Springs and two facilities operational within one year.
- Facilitated design, training, and implementation of Project Dulce in partnership with community organizations and case managers.
Online Faculty
University of Phoenix
01.2009 - 12.2011
- Teach on-line graduate level courses: Nursing Leadership, Influencing The Future of Nursing and Health Care, Health Care Organizations
Director Cardiac Services
Desert Regional Medical Center
Palm Springs
01.2005 - 12.2006
- Improved compliance with core measures to over 90% in all categories
- Realized $400,000 in savings aligning RT processes with evidence-based practice (EBP)
- Staffed 72 FTE positions on two telemetry units
Clinical Nurse ICU/CCU, House Supervisor, Educator, Charge Nurse, Home Care Infusion Supervisor
Eisenhower Medical Center
Rancho Mirage, USA
01.1991 - 12.2005
- Clinical Nurse, Role: ICU/CCU nurse (floated to all departments except OR)
- Charge Nurse, Role: over telemetry unit staffing 32 FTE
- Hospital Supervisor over a 313-bed acute care facility supporting operation/staffing of all units
- Service-line Development, Role: Created a profitable re-design (including marketing and line-item budget) of pain management services separating the service from the in-patient business
- Nurse Educator, Role: staff development, onboarding, orientation using EBP program of PBDS, ACLS and CPR instructor, taught customer service and skills remediation
- Project Management, Role: Major contributor to design, education, and training of staff
Adjunct Faculty LVN Nursing Instructor
College of the Desert
Palm Desert, USA
01.2002 - 12.2004
- Clinical instructor for nursing program
- Skills lab instructor
- Substitute lecturer when needed
Clinical Nurse, Educator, House Supervisor, Team Leader
JFK Memorial Hospital
Indio, USA
01.1989 - 12.2002
- Clinical Nurse, Role: Med-surg, ICU, Peds, PP, Nsy
- Educator: CPR, ACLS, PALS, Patient Diabetes (English and Spanish)
- Hospital Supervisor, Role: oversee operations and staffing in the Absence of senior leaders in 158 bed acute care facility
Education
ANPD National Certification in Nursing Professional Development - Board Certified
01.2023
AACN Certificate Program in Magnet -
01.2019
AACN National Certification in Executive Nursing Practice -
01.2018
Post-Graduate Certificate in Nurse Education -
UCLA
01.2010
Master’s Degree in Nursing - Anderson School of Business
UCLA SON
01.2005
Baccalaureate in Nursing - Public Health
CSUDH
Palm Desert, CA01.1999
Associate of Science in Nursing -
IVC
01.1989
Skills
- Organizational development
- Market analysis
- Business strategy
- Budget management
- Staff management
- Coaching and mentoring
- Partnerships and alliances
- Content development
- Relationship building
- Strategic planning
- Program management
- Team management
- Performance management
- Leadership development
- Rules and regulations
- Analytical thinking
- Decision-making
- Problem-solving
- Operations management
- Industry knowledge
- Resource allocation
- Change management
- Cross-functional team leadership
- Legal and regulatory compliance
- Creativity and innovation
- Visionary leadership
- Negotiation
- Crisis management
- Corporate communications
Community Service
- Santa’s Clothes
- Roy’s Homeless Shelter
- Community health fairs for underserved children
- Coachella Valley Association of Governments (CVAG)
- Public Spokesperson for County of Riverside Coachella Valley
- Martha’s Village
- Special Olympics Volunteer, Fund Raiser, City Host
- Red Cross Emergency Response and FEMA level 3 trained
- Dsantibanez2@aol.com
Timeline
Director
El Milagro Properties LLC
06.2024 - Current
Director of Professional Development and Magnet Lead
Kaiser Permanente Baldwin Park
09.2018 - 05.2024
Director Clinical Nursing Operations and Magnet
Kaiser Permanente Panorama City
07.2016 - 08.2018
Assistant Department Administrator/ADA
Kaiser Permanente SCPMG Coachella Valley
05.2014 - 07.2016
Nurse Manager/ACNO
Desert Oasis Health Care
08.2012 - 05.2014
Online Faculty
University of Phoenix
01.2009 - 12.2011
Director/Service Line Management of Telemetry & Detention Health and Regional Nurse Manager of Ambulatory Clinics
RCRMC County Public Health Hospital
04.2006 - 09.2012
Director Cardiac Services
Desert Regional Medical Center
01.2005 - 12.2006
Adjunct Faculty LVN Nursing Instructor
College of the Desert
01.2002 - 12.2004
Clinical Nurse ICU/CCU, House Supervisor, Educator, Charge Nurse, Home Care Infusion Supervisor
Eisenhower Medical Center
01.1991 - 12.2005
Clinical Nurse, Educator, House Supervisor, Team Leader
JFK Memorial Hospital
01.1989 - 12.2002
ANPD National Certification in Nursing Professional Development - Board Certified
AACN Certificate Program in Magnet -
AACN National Certification in Executive Nursing Practice -
Post-Graduate Certificate in Nurse Education -
UCLA
Master’s Degree in Nursing - Anderson School of Business
UCLA SON
Baccalaureate in Nursing - Public Health
CSUDH
Associate of Science in Nursing -
IVC
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