Debra Schavee
Summary
Detail-oriented Technical Support Specialist with strong troubleshooting capabilities and a customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
12
12
years of professional experience
Work History
Technical Support
Sammons Financial
10.2021 - 05.2022
- Deploy and maintain equipment according to company hardware/software standards
- Strong organizational, written, oral and interpersonal communication skills
- Provide excellent customer assistance to employees and resolving requests
- Install, support, repair, and coordinate the configuration of IT assets.
System Operator
EROS/ USGS LP DAAC-SGT, Inc.
11.2010 - 03.2017
- Organized, documented and lead projects and department meetings
- Data duplication, integrity checks and present findings to project team
- System monitoring and troubleshooting
- Referred major hardware and software issues to technicians for service.
Education
B.S. IT Data Management/Project Management -
Colorado Technical University
Sioux Falls, SDSkills
- Ticketing Systems
- Resolving Issues/Problem Analysis
- Remote Help Desk Support
- Documentation
- Analytical Skills
- Multitasking
- Communication
- Technical Support/Customer Support
Technical Support Skills
- Smart Deploy software to image laptop, desktop and virtual machines
- Created and modified Active Directory user accounts to hold various properties.
- Strong problem solving and analytical skills
- Advanced knowledge and experience with software/hardware configuration, troubleshooting and repair
- Communicate effectively with internal and external customers
Technology Proficiencies
Ticketing systems, Active Directory, Adobe Acrobat Pro, Microsoft 365, Python, SQL
Personal Information
Title: Technical Support Specialist
Timeline
Technical Support
Sammons Financial
10.2021 - 05.2022
System Operator
EROS/ USGS LP DAAC-SGT, Inc.
11.2010 - 03.2017
B.S. IT Data Management/Project Management -
Colorado Technical University
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