Summary
Overview
Work History
Education
Skills
Timeline
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DEBRA SCHMITT

Webster,WI

Summary

Experienced in customer service roles including receptionist, front desk clerk, and cashier. Deliverd exceptional service to ensure customer satisfaction. Continued upward mobility in hospitality industry. Successfully collected over $1M in arrears on dormant accounts. Occasionally served as acting Program Director for NPBHS treatment program. Proficient in resolving issues, and maintaining a professional and friendly demeanor. Experienced in multitasking and prioritizing tasks in fast-paced environments. Committed to delivering top-notch service and contributing to a positive customer experience.

Overview

19
19
years of professional experience

Work History

TEACHER ADMINISTRATIVE ASSISTANT

Edina Public Schools
09.2017 - 10.2020
  • Provided clerical assistance to administrative and teaching staff at middle school
  • Arranged for substitute teachers during teacher absences
  • Greeted parents, students and visitors, and answered all incoming calls
  • Prepared daily school announcements for students and staff
  • Programmed outside electronic signage and internal monitors
  • Assisted teachers with copying & laminating projects
  • Processed incoming and outgoing mail
  • Assisted with school functions, programs and activities

OPERATIONS MANAGER

New Perspectives Behavioral Health Systems
01.2011 - 07.2016
  • Supervised 10 clinical and administrative staff in the absence of program director
  • Managed client intake, participation and discharge from program
  • Handled client insurance verifications, processed billing and reconciling
  • Processed accounts payables and receivables
  • Managed compliance of program operations
  • Assisted with development and implementation of program policies and procedures
  • Assisted with annual SAMSHA reports
  • Conducted background checks for new hires

ACCTS. RECEIVABLE MGR. & RESERVATIONS COORDINATOR

Grand Hotel Minneapolis
08.2001 - 01.2011
  • Processed billing and collected revenue for conventions, conferences, sports and entertainment groups, private parties and weddings
  • Verified client credit worthiness to establish new accounts
  • Established and maintained positive and effective client relationships
  • Successfully collected arrears totaling over $1M
  • Reconciled and resolved billing discrepancies
  • Performed regular inventory audits with F&B and Housekeeping managers
  • Handled all incoming reservations inquiries
  • Coordinated, input and verified logistics for large group bookings
  • Monitored hotel guestroom inventory to maximize revenue
  • Trained front desk staff and call center staff on effective selling strategies

Education

HIGH SCHOOL DIPLOMA -

NORTH HIGH SCHOOL
Minneapolis, MN

FASHION MERCHANDISING -

LOWTHIAN COLLEGE
Minneapolis, MN

PCA AND CFSS CERTIFICATE -

MN DEPT. OF HUMAN SERVICES
MN

Skills

  • Effective communication skills
  • Strong attention to detail
  • Positive and welcoming personality
  • Fidelity Hospitality Software
  • MS Office, Quickbooks
  • PROCENTIVE & MN-ITS Billing Software

Timeline

TEACHER ADMINISTRATIVE ASSISTANT

Edina Public Schools
09.2017 - 10.2020

OPERATIONS MANAGER

New Perspectives Behavioral Health Systems
01.2011 - 07.2016

ACCTS. RECEIVABLE MGR. & RESERVATIONS COORDINATOR

Grand Hotel Minneapolis
08.2001 - 01.2011

HIGH SCHOOL DIPLOMA -

NORTH HIGH SCHOOL

FASHION MERCHANDISING -

LOWTHIAN COLLEGE

PCA AND CFSS CERTIFICATE -

MN DEPT. OF HUMAN SERVICES

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DEBRA SCHMITT