Summary
Overview
Work History
Education
Skills
Timeline
Generic

Debra Scott

Woodbridge,VA

Summary

Dynamic IT professional with proven expertise in software installation, hardware repair, and exceptional customer service, honed across roles at DC Government OCIO and VA Medical Center. Excelled in reducing downtime by swiftly resolving technical issues, enhancing user satisfaction, and streamlining IT support processes. Demonstrated strong problem-solving abilities and interpersonal skills, ensuring operational excellence and improved team productivity.

Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

28
28
years of professional experience

Work History

IT Help Desk Technician

DC Government OCIO
11.2011 - 06.2024
  • Configured hardware, devices, and software to set up work stations for employees.
  • Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
  • Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support resources.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Provided exceptional customer service by consistently following up with users to ensure their issues were fully resolved.

Staff Assistant

DC Government/DC Lottery
01.2005 - 11.2011
  • Supported daily operations with efficient task management, contributing to overall office productivity and organization.
  • Established strong working relationships with coworkers through excellent communication skills which led to improved teamwork capabilities.
  • Maintained accurate record-keeping systems to ensure easy access to vital information for staff members.
  • Maintained professional front desk, handled incoming calls and delivered exceptional service to every guest.
  • Served as a liaison between departments, facilitating effective collaboration on projects and initiatives.
  • Managed extensive calendar scheduling for department leaders, ensuring timely attendance to important engagements.
  • Organized travel arrangements for staff members, ensuring smooth transitions during business trips.
  • Created visually appealing presentations for department meetings, effectively conveying critical information to attendees.
  • Coordinated office events and meetings, fostering a positive work environment and team collaboration.
  • Assisted in the development of staff training materials, resulting in increased employee productivity and job satisfaction.
  • Provided exceptional customer service to both internal and external clients while resolving any issues promptly and efficiently.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Performed wide-ranging administrative, financial and service-related functions.

Program Assistant

VA Medical Center Deputy Chief of Staff
05.1998 - 01.2005
  • Assisted with planning and coordinating day-to-day and special program activities.
  • Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
  • Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
  • Supported planning and coordination of Utilization Review program and associated activities.
  • Prepared clearly written and formatted documents and reports.
  • Supported planning and coordination of Patient Transfer Program and associated activities.
  • Strengthened communication between team members by establishing clear channels for information sharing.
  • Enhanced team productivity by organizing efficient filing systems and workflow procedures.

Ward Secretary

Va Medical Center - Surgical ICU
04.1996 - 05.1998
  • Assisted in maintaining a clean and safe ward environment by following infection control protocols and reporting issues to appropriate personnel.
  • Enhanced communication between medical staff by diligently transcribing physicians'' orders and updating charts.
  • Increased efficiency in patient admissions by proactively gathering necessary information and documentation prior to their arrival at the ward.
  • Promoted a culture of continuous improvement by actively seeking feedback from colleagues and implementing changes to improve workflow processes within the ward.
  • Facilitated timely patient discharges by coordinating with various departments to prepare necessary documentation.
  • Enhanced interdisciplinary collaboration through active participation in team meetings, contributing valuable insights from the ward secretary perspective.
  • Maintained a well-organized and accurate filing system for confidential patient records, ensuring easy access for healthcare providers.
  • Streamlined daily operations by promptly answering phone calls, directing inquiries, and taking messages on behalf of the medical team.
  • Optimized inventory management processes for ward supplies by regularly monitoring stock levels and submitting timely requisition requests to the purchasing department.
  • Improved patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Supported medical staff during emergencies by promptly alerting relevant personnel and providing necessary assistance as needed.
  • Assisted in the training and onboarding of new ward secretaries, sharing expertise and providing guidance to ensure smooth integration into the team.
  • Demonstrated adaptability when asked to cover shifts at short notice or provide support in other areas of the hospital as needed due to staffing shortages or increased patient volume.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Received and routed laboratory results to correct clinical staff members.

Education

High School Diploma -

Joseph S Clark
New Orleans, LA
05-1980

Skills

  • Software installation
  • VPN configuration
  • Printer setup
  • Application support
  • IT documentation
  • Hardware repair
  • Remote support
  • Security protocols
  • Mobile device support
  • Network connectivity

Timeline

IT Help Desk Technician

DC Government OCIO
11.2011 - 06.2024

Staff Assistant

DC Government/DC Lottery
01.2005 - 11.2011

Program Assistant

VA Medical Center Deputy Chief of Staff
05.1998 - 01.2005

Ward Secretary

Va Medical Center - Surgical ICU
04.1996 - 05.1998

High School Diploma -

Joseph S Clark

Similar Profiles

CREATE PROFILE
Debra Scott