Debra Seaberg

• Partnered with Operations Manager to optimize department efficiency and employee performance.
• Oversaw installation scheduling readiness across markets; collaborated with teams to reschedule as needed.
• Participated in hiring across multiple operations departments.
• Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.

Project Concierge Manager

• Co-created and launched Project Concierge, merging four departments into a unified customer experience team.
• Led team of 30+ with a focus on training, leadership development, morale, and project assessment.
• Scaled department operations and doubled team size during tenure.

Process Improvement Analyst

• Transitioned to Sales Division to identify and address communication gaps between Sales and Operations.
• Collaborated with Organizational Specialists to compile data, conduct interviews, and present findings to executive leadership.

Executive Coordinating Assistant

• Managed all executive cadence meetings across company markets.
• Scheduled and coordinated meetings (Zoom/Teams), took minutes, and distributed post-meeting reports.
• Trusted by executive leadership for high-level coordination and documentation.

• Delivered positive, front-line patient experience across busy multi-provider dental practice.
• Managed more than 50 incoming calls per day using multi-line phone system, scheduled appointments, delivering messages to staff and greeting visitors, processed check-in/out and insurance.
• Maintained patient recall systems and supported Continuing Education events for doctors.
• Transcribed and organized information to assist in preparing speeches and presentations.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Surpassed team goals by partnering with colleagues to implement best practices and protocols.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
• Assisted coworkers and staff members with special tasks on daily basis.