Debra Sheetz
Summary
Seasoned Office Management experienced in optimizing productivity, efficiency and customer service quality across various environments. Highly dependable, ethical and reliable support individual, that leads and blends organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence offering a very satisfactory customer experience. Prioritizes projects and multitasks effectively to achieve project goals. Methodical and detail-oriented team player with experience in team leadership. Offering these skills and strong work ethic.
Overview
20
20
years of professional experience
Work History
Office Manager
Bob Morey's Auto Body
02.2023 - 01.2024
- Streamlined office operations by implementing efficient filing systems and organizational strategies
- Built live production schedules for estimators and vehicle repair production, Moving cars through production
- Facilitated smooth communication between teams and customers, addressing concerns promptly to maintain harmonious work relationships and customer satisfaction.
- Managed vendor relationships, managed office and office inventory to maximize employee and customer satisfaction in an effort to boost revenue generation.
- Streamlined check-in and check-out processes for vehicles for a faster service, resulting in higher guest satisfaction scores.
- Assisted in building productive work scheduling with estimators that ensured a steady work flow which generates the amount of revenue that flows through the business. Scheduling is key.
- Responsible for quality control of vehicles before delivering completed vehicle to customer, resulting in the successful sale of job.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Office Manager
Kenny Davis Collision Center
04.2021 - 12.2022
- Customer service satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Managed office and office inventory to maximize employee and customer satisfaction in an effort to boost revenue generation.
- Streamlined check-in and check-out processes for vehicles for a faster service, resulting in higher guest satisfaction scores. This would involve up to 40 cars per week being processed.
- Assisted in building productive work scheduling with estimators that ensured a steady work flow which generates the amount of revenue that flows through the business. Scheduling is key.
- Responsible for quality control of vehicles before delivering completed vehicle to customer, resulting in the successful sale of job
Owner/Operator
Windham Welding Fence Company
09.2011 - 04.2020
- Increased customer satisfaction by providing high-quality services and timely communication. Handled up to 20 customers per day
- Managed daily operations for optimal efficiency, and reduction of costs.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Contributed positively to the local community through involvement in various automotive events or charitable organizations.
- Improved safety standards by regularly reviewing protocols and implementing necessary updates.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Assessed income and expenses and adapted plans to improve profit levels.
Juvenile Detention Officer
Benton County
01.2004 - 04.2009
- Improved facility safety by conducting thorough and consistent security checks on all living quarters and common areas.
- Promoted positive behavior among detainees by implementing structured daily routines and encouraging adherence to facility policies.
- Enhanced communication with staff by participating in daily briefings, sharing relevant information about detainee activities, needs, and incidents.
- Reduced repeat offenses through active involvement in rehabilitation efforts such as counseling sessions, educational programs, and vocational training.
- Assisted lead teacher in detention classroom with lesson planning, creating activities that encouraged comradery, self awareness, self confidence and imagination.
- Supervised outdoor recreation time for residents
- Provided crisis intervention services during emergencies or critical incidents involving detainees or staff members.
- Assisted in the intake process for new detainees, ensuring proper documentation and orientation procedures were followed.
- Established rapport with juvenile detainees through respectful communication that fostered trust-building relationships necessary for effective rehabilitation.
Education
Bachelor of Arts - Criminal Justice Sociology
University of Arkansas At Little Rock
Little Rock, AR12.2009
Associate of Science - Criminal Justice
NorthWest Arkansas Community College
Bentonville, AR05.2005
Skills
- Production Scheduling
- Data Entry
- Collecting
- Expense Reporting
- Programs: Workday, Microsoft Suite, CCC One Automotive, Nexius Automotive
- All aspects of customer service
- Multitasking
- De-escalation
- Employee Supervision
- Office Management
Accomplishments
- State Attorney General Office Award for "Outstanding Performance in a Prosecuted Investigation"
- I have a rare collector Ford Mustang that has been published in several magazines.
Affiliations
- NWA Pony Express
- Mustang Club of America
- Support of Bentonville Public Schools Athletics
Timeline
Office Manager
Bob Morey's Auto Body
02.2023 - 01.2024
Office Manager
Kenny Davis Collision Center
04.2021 - 12.2022
Owner/Operator
Windham Welding Fence Company
09.2011 - 04.2020
Juvenile Detention Officer
Benton County
01.2004 - 04.2009
Bachelor of Arts - Criminal Justice Sociology
University of Arkansas At Little Rock
Associate of Science - Criminal Justice
NorthWest Arkansas Community College
Similar Profiles
Tyler FlanaganTyler Flanagan
Sales Professional at Bob Johnson Auto GroupSales Professional at Bob Johnson Auto Group
Anna CoyleAnna Coyle
BDC Representative at Bob Johnson Auto GroupBDC Representative at Bob Johnson Auto Group
Tasha PowellTasha Powell
Shipping Clerk at Bob Howard Auto GroupShipping Clerk at Bob Howard Auto Group
Amjad ALIAmjad ALI
OFFICE MANAGER at PAKIAT DOCUMENTS CLEARING SERVICESOFFICE MANAGER at PAKIAT DOCUMENTS CLEARING SERVICES
Marisol RodriguezMarisol Rodriguez
Office Manager at Bonneville DentalOffice Manager at Bonneville Dental