Debra Shepherd
Powhatan,Virginia
Summary
Certified Medical Assistant with a focus on patient navigation and relationship building, aiming to enhance lab work processes and expand responsibilities. Previous experience in Financial Services has fostered meticulous organization, strong judgment, and critical thinking abilities. Seeking a permanent position that offers opportunities for career advancement.
Overview
23
23
years of professional experience
Work History
AVP, Mortgage Underwriter
Bank of America
Richmond, Virginia
06.2015 - 06.2023
- Performed periodic reviews of existing loans to ensure continued compliance with established policies.
- Reviewed escalated requests for reinstatement of Home Equity Lines that were suspended for determination of partial reinstatement or full reinstatement.
- Obtained income documents for debt-to-income ratio verification to ensure continued compliance with established policies.
- Verified ownership and title placement.
- Documented clients' accounts and communicated with clients throughout the entire process.
Customer Card Specialist
Bank of America
Richmond, Virginia
06.2014 - 06.2015
- Answered incoming calls and assisted clients with payments.
- Explained and assisted clients with rewards and benefits.
- Processed increase applications.
- Referred to third-party vendors when necessary.
Loan Modification Underwriter
Bank of America
Richmond, Virginia
06.2012 - 06.2014
- Performed periodic reviews of existing loans to ensure continued compliance with established policies.
- Maintained accurate records of all transactions handled by the department.
- Verified accuracy of documentation such as income statements, tax returns, bank statements and other related documents.
- Reviewed and evaluated loan applications to assess creditworthiness, risk and eligibility for approval.
- Ensured timely submission of all documents needed for closing transactions.
- Addressed escalated concerns from third-party vendors, clients, and internal partners.
Education
Associate of Applied Science - Nursing Science
Brightpoint Community College
Midlothian, VASkills
- Data Interpretation
- Credit analysis
- Microsoft Excel
- Risk Mitigation
- Active Listening
- Analytical Skills
- Written Communication
- Time Management
- Attention to Detail
- Problem-solving abilities
- Customer Communication
- Organizational Skills
- Issue Research
- Lexis Nexis
- Share Point
Affiliations
- Blood and platelet donor
- SPCA Volunteer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CulturePersonal development programsCareer advancementCertification
NHA Certified Clinical Medical Assistant
Basic Life Support (CPR and AED)
Accomplishments
Used Microsoft Power Point to create a training process for two underwriting teams pertaining to accessing public records and third party database for research of recorded documents.
Received a letter from Bryan Moynahan thanking me and another partner for the assistance we offered to a client who had experienced a recent hardship. Our colaboration helped the client obtain the funds he needed to complete renovations in order to sell his property by the closing date.
Timeline
AVP, Mortgage Underwriter
Bank of America
06.2015 - 06.2023
Customer Card Specialist
Bank of America
06.2014 - 06.2015
Loan Modification Underwriter
Bank of America
06.2012 - 06.2014
Associate of Applied Science - Nursing Science
Brightpoint Community College
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