Debra Shively
Chattanooga,TN
Summary
Seasoned customer service and financial professional with over a decade of experience in high-paced environments. Skilled in resolving customer inquiries, managing account discrepancies, and ensuring compliance with financial regulations. Proven ability to enhance customer satisfaction and streamline operational workflows. Adept at training teams and leading by example to achieve company objectives.
Overview
22
22
years of professional experience
Work History
Patient Financial Services Representative Bad Debt
Banner Health Corporate Office - Remote
Phoenix, AZ
10.2020 - Current
- Researched and responded to customer inquiries via phone, email, or mail regarding billing statements, services rendered.
- Ensured HIPAA compliance when handling confidential patient information.
- Provided support to other staff members as needed during peak times of activity.
- Received payments and posted amounts to customer accounts.
- Monitored overdue accounts using automated information systems.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Answered customer questions regarding account discrepancies or problems.
- Accepted and processed customer payments and applied toward account balances.
- Reviewed daily reports to identify any discrepancies or errors in patient account balances.
- Participated in training sessions related to changes in laws and regulations affecting Patient Financial Services operations.
- Advised delinquent customers on strategies for debt repayment.
- Performed administrative functions for assigned accounts, recorded address changes and purged records.
- Provided exceptional customer service by addressing patient concerns promptly and professionally.
- Answered incoming calls from patients regarding billing inquiries and resolved customer service issues.
- Identified needs of customers promptly and efficiently.
- Worked effectively in team environments to make the workplace more productive.
Reservations Sales Specialist-Insurance Division
Enterprise Holdings
St Louis, MO
09.2012 - 04.2020
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Served as point-of-contact for customer complaints and questions, providing speedy and effective resolution.
- Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.
- Resolved customer complaints in a timely manner.
- Answered telephones to assist customers and resolve issues.
- Assisted customers in selecting appropriate car models based on their needs.
- Explained the terms of rental agreements to customers.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
Retail Assistant Manager
Express Clothing
Chattanooga, TN
08.2004 - 08.2010
- Ensured compliance with health and safety regulations in the workplace.
- Performed daily opening and closing duties including cash handling and reconciliation.
- Maintained a neat, clean, organized work environment that meets company standards.
- Implemented quality control measures to uphold company standards.
- Responded promptly to customer inquiries or complaints regarding products or services.
- Communicated with patrons to offer friendly service and determine needs.
- Developed relationships with customers by providing knowledgeable advice about products.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reconciled returns and exchanges quickly while following established procedures.
- Processed sales transactions via cash register and telephone orders.
- Cultivated loyal customer base by providing excellent customer service.
- Participated actively in the recruitment process for new hires at the store level.
- Trained staff to have extensive product knowledge and upselling skills.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Bank Teller Supervisor
Harris Bank
Naperville, IL
09.2002 - 09.2003
- Oversaw cash handling activities, including ordering cash from the vault and preparing shipments for the Federal Reserve.
- Managed and balanced cash vault, audits, and general ledger accounts.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Supplied tellers with coin and currency.
- Assisted with daily balancing of the branch's accounts.
- Conducted regular audits of teller drawers and bank vault to ensure compliance with regulatory requirements.
- Ensured compliance with all bank policies, procedures, and regulatory requirements through consistent teller training and audits.
- Maintained accurate records of transactions, deposits, withdrawals.
- Maintained up-to-date knowledge of banking products and services to assist in cross-selling initiatives.
- Ensured compliance with all banking regulations and procedures.
Education
High School Diploma -
Bloomington High School North
05-1976
Skills
- Thorough Documentation Skills
- Professional Phone Communication
- Effective Time Management
- Workplace Professionalism
- Excellent Communication
- Modifying Customer Information
- Effective Written Communication
- Skill Development Coaching
- Instructional Training
- HIPPA Compliance
Contact
Chattanooga, TN 37421
Education and Training
other,Bloomington, IN
References
References available upon request.
Timeline
Patient Financial Services Representative Bad Debt
Banner Health Corporate Office - Remote
10.2020 - Current
Reservations Sales Specialist-Insurance Division
Enterprise Holdings
09.2012 - 04.2020
Retail Assistant Manager
Express Clothing
08.2004 - 08.2010
Bank Teller Supervisor
Harris Bank
09.2002 - 09.2003
High School Diploma -
Bloomington High School North
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