Debra Short
Analyst
Red Oak,TX
Summary
Adept at driving efficiency and enhancing team collaboration, I significantly streamlined data analysis at Southwest Airlines, boosting process efficiency. With a knack for problem-solving and exceptional customer service, I excel in fast-paced environments, leveraging strong analytical skills and a commitment to continual improvement. My background includes comprehensive experience in cash handling and verbal/written communication, underpinning my ability to deliver outstanding results.
Diligent [Desired Position] with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
26
26
years of professional experience
Work History
Sales Associate
Belk Department Store
06.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Senior Revenue Protection Analyst
Southwest Airlines
05.1999 - 04.2024
- Generated reports detailing findings and recommendations.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Developed effective improvement plans in alignment with goals and specifications.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Devised and implemented processes and procedures to streamline operations.
- Performed audits of subsidiaries to protect shareholders and potential investors from fraudulent or unrepresentative financial claims.
- Streamlined reporting processes, significantly reducing time required to generate insights.
- Conducted in-depth market analysis to identify trends, guiding strategy adjustments for competitive advantage.
- Developed comprehensive training materials for new analysts, improving onboarding efficiency.
- Improved financial forecasting, meticulously analyzing past and current financial data.
- Influenced product development decisions by providing detailed market analysis reports.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
Education
Bachelor of Science - Education
12-1989
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Problem-solving
- Multi-tasking strength
- Excellent people skills
- Exceptional customer service
- Relationship building
Accomplishments
- Collaborated with technology in the development of transitioning to a new electronic data warehouse for ticketing transactions including development of a billing system as a Super User.
- Used Microsoft Excel to develop inventory tracking spreadsheets for debit memo process from creation through resolution providing detailed reporting.
- Resolved product issue through consumer testing Especially in relation to ticketing operational tools, fraud tools, chargeback systems, and any new vendors.
- Performed vendor audits which resulted in recovering several million in lost revenue.
Affiliations
- Represented Southwest Airlines on the Airline Reporting Corporations Fraud Panel and Debit Memo Working Group.
Timeline
Sales Associate - Belk Department Store
06.2024 - Current
Senior Revenue Protection Analyst - Southwest Airlines
05.1999 - 04.2024
Henderson State University - Bachelor of Science, Education
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