Debra Simmons
Lobeco,SC
Summary
Experienced Community and Social Service Specialist with a successful history at Coastal Empire Community Mental Health Center, proficient in Microsoft Office and medical terminology. Recognized for exceptional multi-task management and rapport-building skills, leading to enhanced patient support and advocacy. Combines critical thinking with a positive approach to achieve meaningful community service outcomes.
Overview
27
27
years of professional experience
Work History
Community and Social Service Specialist
Non-Profit Organization
Beaufort, SC
11.2023 - 12.2023
- Managed and supervised the center for displaced clients
- Maintained and managed a caseload
- Conducted the Hotline by assisting clients who needed assistance, transferred them to the appropriate counselors, the Director, supervisors, coordinators, case managers, and other professional staff
Rehabilitative Associate
Coastal Empire Community Mental Health Center
Beaufort, SC
09.2019 - 05.2023
- Conducted individual and group counseling with patients while assisting them with their daily living skills and recovery goals
- Managed a caseload of over 20 patients
- Taught patients healthy coping techniques and healthy coping skills to overcome and to manage obstacles, stress, anxiety, depression, alcohol and substance abuse
- Advocated for patients by bridging the gap between their psychiatrists, counselors, and other mental health professionals at Coastal Empire Community Mental Health as well as other outside agencies in the community
- Knowledge of the Microsoft Office Suite, including Microsoft Word, PowerPoint, and Excel.
- Also, I have knowledge of Medical Terminology and knowledge of Electronic Medical Records (EMR)
- Generated C-20s, sent faxes, scanned documents, made photocopies, did data entry, checked patients in and out of appointments, did insurance verifications, opened new patients’ records, closed old patients' files, and maintained patients’ records.
Full Support Staff
Coastal Empire Community Mental Health Center
Beaufort, SC
07.2015 - 09.2019
- Experienced with Microsoft Office Suite to include Microsoft Word, PowerPoint, and Excel
- Also, I did telephone reception
- Knowledge of EMR and worked on special projects my supervisor delegated to me to do
- Sent out and received faxes, made photocopies, scanned documents, did data entry, checked patients in and out of their appointments, insurance verifications and authorizations, and opened and terminated patients' records, and maintained patients' records
- Assisted patients in filling out applications for Public Housing, Section 8, SNAP, TANF, and Social Security
Customer Service Manager (CSM)
Wal-Mart Supercenter #1383
Beaufort, SC
02.2006 - 05.2008
- Supervised and trained over 25 stores associated in various departments while managing the Front-End Department to include customer service associates, sales associates, greeters, cart-pushers, and cashiers in outlying departments
- Conducted prospective employee interviews and employee evaluations
- Provided excellent customer service in a fast-paced environment while managing the customer service department, financial center, cash office, and customer service desk
- Performed duties in stocking and remodeling
Trades Specialist I, File Clerk
Coastal Empire Community Mental Health Center
Beaufort, SC
01.2003 - 03.2006
- Managed and maintained Medical Record files
- Did telephone reception, made photocopies, mail distribution, shredded documents, and open and closed files
Administrative Assistant/Receptionist
South Carolina Department of Mental Health
Columbia, SC
05.1998 - 05.1999
- Managed Personnel and Worker's Compensation records
- Conducted employee Verifications, made photocopies, faxes, and filed Personnel records, and Worker's Compensation records
Administrative Assistant/Receptionist
University of South Carolina Beaufort
Beaufort, SC
10.1996 - 12.1997
- Supervised the Student Academic Success Center and Computer Lab while serving as receptionist
- Registered and advised prospective and current students with class schedules, class availability and class requisites
- Scheduled appointments, administered tests, performed any clerical duties needed, and check-out and returned books
Education
Bachelors of Arts - Psychology
University of SC
Columbia, SC12.2003
Associates of Arts - General Studies
University of SC
Beaufort, SC05-1998
Skills
- Positive and professional
- Critical thinking
- Medical terminology
- Problem resolution
- Strong teamwork
- Microsoft office expertise
- Support case resolution
- Appointment scheduling
- Building rapport
- Multi-task management
- Cultural awareness
Timeline
Community and Social Service Specialist
Non-Profit Organization
11.2023 - 12.2023
Rehabilitative Associate
Coastal Empire Community Mental Health Center
09.2019 - 05.2023
Full Support Staff
Coastal Empire Community Mental Health Center
07.2015 - 09.2019
Customer Service Manager (CSM)
Wal-Mart Supercenter #1383
02.2006 - 05.2008
Trades Specialist I, File Clerk
Coastal Empire Community Mental Health Center
01.2003 - 03.2006
Administrative Assistant/Receptionist
South Carolina Department of Mental Health
05.1998 - 05.1999
Administrative Assistant/Receptionist
University of South Carolina Beaufort
10.1996 - 12.1997
Bachelors of Arts - Psychology
University of SC
Associates of Arts - General Studies
University of SC
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