Summary
Overview
Work History
Education
Skills
Timeline
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DEBRA SMITH

Jacksonville,FL

Summary

Accomplished and energetic manager with a solid history of achievement in service industry. Motivated leader with strong organizational and prioritizing abilities. Areas of expertise include managing, problem solving and exception customer relations.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

34
34
years of professional experience

Work History

Store Manager

Walgreens
12.2021 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Secretary

Coastal Baptist Church
12.2019 - 01.2023
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled inspections and managed events for the church.

Assistant Store Manager

Lowe's
11.1995 - 05.2019
  • Responsible for store operations, sales, margin performance and managing up to 175 personnel
  • Executing Lowe's business strategy through, leading teams and reacting with agility to internal and external factors
  • Developing key relationships with customers, work associates and communities to improve business results
  • Empowering teams to deliver superior customer service that produce positive business results
  • Accountable for overall store expenses, merchandising standards, policy and procedure compliance, safety, security, training, mentoring, scheduling and payroll
  • Accountable for all financial aspects of the business

Assistant Buyer

T J Morris- IGA Distributors
02.1991 - 01.1996
  • Sales of meat, beef, pork and chicken to IGA stores located in Georgia and North Florida
  • Dealt with large meat distributors ordering and then distributing to the stores
  • Coordinated with warehouse for accurate picking and shipping
  • Responsible for selling product that was close to expiration to stores before it became a loss to the company

Education

Associate of Applied Science - Public Management

Macon College
Warner Robins, Ga
08.1984

High School Diploma -

Northside High School
06.1982

Skills

  • Customer and Personal Service
  • Sales and Marketing
  • Administration and Management
  • Personnel and Human Resources
  • Judgment and Decision Making
  • Management of Financial Resources
  • Cash Management
  • Employee Training
  • Recruiting and Hiring

Timeline

Store Manager

Walgreens
12.2021 - Current

Secretary

Coastal Baptist Church
12.2019 - 01.2023

Assistant Store Manager

Lowe's
11.1995 - 05.2019

Assistant Buyer

T J Morris- IGA Distributors
02.1991 - 01.1996

Associate of Applied Science - Public Management

Macon College

High School Diploma -

Northside High School

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DEBRA SMITH