Debra Smith
Raleigh,NC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
North Ridge Country Club
05.2019 - 10.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Financial Care Counselor
Duke University Hospital
07.2022 - 10.2022
- Received and submitted customer payments to further reduce open account balances.
- Interviewed clients by telephone or in-person to gather financial information.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Phlebotomist, Financial Care Counselor
Duke University Hospital
04.2022 - 09.2022
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Used personal protective equipment correctly to protect coworkers and patients.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
Server Trainer
Quaintance Weaver Company/Lucky 32 Restaurant
05.2002 - 03.2010
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
Server
Angus Barn Restaurant
05.2002 - 02.2004
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Bachelor of Science - Marine Studies
University of North Carolina At Wilmington
Wilmington, NCAssociate of Science - Nursing
Queens Presbyterian School of Nursing
Charlotte, NC06.1983
High School Diploma -
Ben L. Smith High School
Greensboro, NC06.1977
Skills
- Paperwork Processing
- Product Knowledge
- Data Entry
- Account Updating
- Information Security
- Complaint Resolution
- Data Collection
- Document Control
- Conflict Resolution
- Customer Relations
- Product and Service Solutions
- Record Preparation
- Project Management Abilities
- Order Processing
- Problem-Solving Abilities
- Sales Expertise
- Prioritization
Between 2010 and 2019, I was a Caregiver for two people.
My father and an MS patient.
Physical, nutritional and emotional support.
Additional Information
I am hardworking, committed to what I am doing and dedicated to whatever task I am performing.
Timeline
Financial Care Counselor
Duke University Hospital
07.2022 - 10.2022
Phlebotomist, Financial Care Counselor
Duke University Hospital
04.2022 - 09.2022
Customer Service Representative
North Ridge Country Club
05.2019 - 10.2023
Server Trainer
Quaintance Weaver Company/Lucky 32 Restaurant
05.2002 - 03.2010
Server
Angus Barn Restaurant
05.2002 - 02.2004
Bachelor of Science - Marine Studies
University of North Carolina At Wilmington
Associate of Science - Nursing
Queens Presbyterian School of Nursing
High School Diploma -
Ben L. Smith High School