Debra Statland
Mesa,AZ
Summary
Dynamic and dependable professional with a strong background in technical support at The Computer Dept. Proven problem-solver with excellent communication skills, enhancing system performance and customer satisfaction. Recognized for teamwork and collaboration, consistently delivering high-quality results while maintaining a friendly, positive attitude in fast-paced environments.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
38
38
years of professional experience
1
1
Certification
Work History
On Disability
Social Security Administration, SSA
07.2003 - Current
- Diagnosed hardware and software issues to ensure optimal system performance.
- Installed and configured operating systems and applications for end-users.
- Provided technical support via phone, email, and in-person interactions.
- Assisted in maintaining inventory of computer equipment and spare parts.
- Conducted routine maintenance on systems to extend lifespan and efficiency.
- Collaborated with team members to troubleshoot complex technical problems.
- Documented repair processes and user guides for future reference and training.
- Trained new staff on equipment usage and troubleshooting techniques.
- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Enhanced system performance by conducting regular software and hardware updates.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
- Recommended new and replacement hardware and software purchases.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
Bakery Clerk
Fry's Food And Drug
05.2005 - 02.2006
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Operated bakery equipment to prepare fresh baked goods daily, ensuring quality standards.
- Maintained cleanliness and organization of bakery area, adhering to health and safety regulations.
- Collaborated with team members to restock shelves and display products effectively for promotions.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
- Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
- Inspected goods to establish accurate pricing and labeling.
- Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
- Maintained a visually appealing and well-stocked bakery display, leading to increased sales.
Cashier
Sunflower Farmers Market
08.2002 - 04.2003
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted customers with product inquiries, demonstrating strong product knowledge.
- Managed cash drawer, ensuring balance at shift end and minimizing discrepancies.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Office Manager
The Computer Dept
11.1993 - 04.2001
- Managed office supplies inventory, ensuring optimal stock levels and timely reordering.
- Coordinated scheduling for team meetings and client appointments to enhance operational efficiency.
- Developed and implemented filing systems to improve document retrieval and organization.
- Assisted in preparing reports and presentations for executive meetings, ensuring accuracy and clarity.
- Streamlined communication between departments, fostering collaboration on projects and initiatives.
- Trained new employees on office procedures and software applications, enhancing team productivity.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Wet/Dry Etch Tech
Micron Technology, Inc.
01.1991 - 05.1993
- Operated and maintained precision tools for memory chip production.
- Conducted routine quality checks on products, adhering to safety and compliance standards.
- Assisted in training new technicians on operational procedures and safety protocols.
- Implemented process improvements that enhanced workflow efficiency in production lines.
- Monitored inventory levels and coordinated material supplies for uninterrupted operations.
- Analyzed production data to identify trends and recommend adjustments for optimization.
- Led efforts in maintaining a clean and organized work environment for improved safety standards.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Collaborated with team to troubleshoot equipment issues, ensuring minimal downtime.
- Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
Computer Tech/Data Entry
The Computer Dept
09.1987 - 06.1990
- Diagnosed hardware and software issues to ensure optimal system performance.
- Installed and configured operating systems and applications for end-users.
- Provided technical support via phone, email, and in-person interactions.
- Assisted in maintaining inventory of computer equipment and spare parts.
- Conducted routine maintenance on systems to extend lifespan and efficiency.
- Collaborated with team members to troubleshoot complex technical problems.
- Documented repair processes and user guides for future reference and training.
- Trained new staff on equipment usage and troubleshooting techniques.
- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Enhanced system performance by conducting regular software and hardware updates.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
- Recommended new and replacement hardware and software purchases.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
Education
No Degree - Job Related Courses Including Several Math Classes
Boise State University
Boise, IDAssociate of Applied Science - Computer Techmology
National Education Centers
Phoenix, AZ05.1987
High School Diploma - General Studies
Niles East High School
Skokie05.1970
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Loyal
- Punctual
- Very Trustworthy
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Problem resolution
- Verbal communication
Accomplishments
I went to classes to learn Microsoft software to be more useful to my company and to our clients. I passed each Microsoft unit without any problems.
I started as a Data Entry Operator and Junior Tech to a Computer Tech, building systems, loading software, installing systems at several locations, and moving into an Office Manager position.
Certification
- Keypunch and Data Entry Certificate
- Perfect Attendance Certificate
- Caregiving Certificates in different areas: Child Care, Handicapped, Showering, CPR, Safety of Patients, First Aid.
Timeline
Bakery Clerk
Fry's Food And Drug
05.2005 - 02.2006
On Disability
Social Security Administration, SSA
07.2003 - Current
Cashier
Sunflower Farmers Market
08.2002 - 04.2003
Office Manager
The Computer Dept
11.1993 - 04.2001
Wet/Dry Etch Tech
Micron Technology, Inc.
01.1991 - 05.1993
Computer Tech/Data Entry
The Computer Dept
09.1987 - 06.1990
No Degree - Job Related Courses Including Several Math Classes
Boise State University
Associate of Applied Science - Computer Techmology
National Education Centers
High School Diploma - General Studies
Niles East High School