Debra Stevenson
Greensboro,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Sr. Operations Admin
Federal Express Corporation
Greensboro, NC
04.2014 - Current
- Created detailed documentation outlining standard operating procedures for various tasks.
- Analyzed data from multiple sources to generate insights into operations performance trends.
- Developed and implemented operational procedures to improve efficiency, accuracy and timeliness of operations.
- Conducted regular audits to ensure compliance with established regulations and policies.
- Resolved customer service inquiries related to operational matters in a timely manner.
- Trained, mentored and motivated employees to maximize team productivity.
- Implemented new operational procedures, resultingin an increase in process efficiency.
Seasonal Operations Admin
Fedex Ground
Greensboro, NC
10.2013 - 01.2014
- Reviewed reports from various departments detailing performance metrics such as time-to-complete tasks or number of customer inquiries received.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
PT Key Holder
Catherines'
01.2012 - 01.2018
- Conducted regular audits on store supplies to maintain adequate inventory levels.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
- Reconciled daily sales receipts against cash drawer for accuracy.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Identified potential shoplifters through observation of suspicious behavior or activities.
- Provided customer service including cashiering, merchandising and restocking shelves.
Education
Office ADMINISTRATION and accounting technology -
BROOKSTONE COLLEGE OF BUSINESS
06.2012
Skills
- Operational Excellence
- Performance monitoring
- Delegation
- Logistics Oversight
- Team Training
- Data Analysis
- Organizational Skills
- Multitasking
- Problem-Solving
Timeline
Sr. Operations Admin
Federal Express Corporation
04.2014 - Current
Seasonal Operations Admin
Fedex Ground
10.2013 - 01.2014
PT Key Holder
Catherines'
01.2012 - 01.2018
Office ADMINISTRATION and accounting technology -
BROOKSTONE COLLEGE OF BUSINESS