Debra Stevenson
El Segundo,California
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Sales Coordinator
Confidential
08.2018 - Current
- Process 20-25 sales order daily thru SAP, iTrade, SPS Commerce and One Network.
- Worked closely with the sales team to maintain customer contract pricing, volume, logistics and reconciles.
- Served as a liaison between internal departments such as fiance, internal and external logistics and supplier, ensuring seamless end-to-end management of client sales.
- Maintain weekly supply inventory of wet veg from supplier (creating purchase orders - average $9,500 with a margin of at least 35%) to logistics into warehouse or direct to customer.
- Secured (volume 189,400 + ; $2,400,000.00 +) green cabbage working directly with grower
- Worked closely with warehouse to maintain on time deliveries and customer's product quality standards at met.
E-Commerce Account Associate
WCJ
08.2017 - 04.2018
- Created, managed and optimized online listings
- Managed Amazon marketplace (Seller Central, FBA & Vendor Central)
- Assisted with order processing, customer service (calls & returns), picking & packing orders.
- Answered customer emails, chats and telephone calls to respond to questions, provide details, and resolve concerns.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Entered figures using 10-key calculator to compute data quickly.
Order Processor
TII
04.2017 - 07.2017
- Updated inventory on a weekly basis (7 marketplaces)
- Created daily order logs, Labeled daily orders, QC’d all orders (between 200 to 600 orders per day)
- Called customers to arrange LTL orders, created Bill of Lading
- Updated Bill of Lading spreadsheet for warehouse
- Updated management daily of low inventory levels.
Operations Supervisor
HMS
10.2016 - 02.2017
- Updated and processed all Amazon and Craigslist ads, orders and inventory
- Coordinated product replacement parts, returns and damage claims for customers
- Provided administrative duties to office through ordering supplies and answering phone calls
- Continuously updated tracking on Houzz and Walmart sites
- Worked with wholesale customers on drop-shipping their orders
- Maintained all UPS and Fed-Ex package claims and shipping orders.
Production Coordinator
Major Communications Inc. (Beyond Cell)
06.2015 - 10.2016
- Process customer orders through e-commerce (i.e Company website, Amazon and eBay)
- Resolve customer service and product issues such as returns, replacements and exchanges
- Coordinate with the warehouse to produce timely results in processing orders within 48 hours
- Continuous editing of marketplace listings for 'out of stock' and 'discontinued items' on sites.
2nd Store Sales Lead and Sales Associate (Seasonal Positions)
Harry & David
11.2015 - 01.2016
- Drove sales utilizing daily goal metrics and prescribed selling techniques
- Provided exceptional customer service through engaging conversation and focus with customers
- Processed shipments and inventory while maintaining an organized sales floor
- Maintained end of night audits, cash counts, daily reports and administrative duties.
- Works holiday season November 2014- January 2015
Office Manager
SMC Inc. (ElectroXS)
10.2007 - 09.2014
- Maintained inventory of incoming items and equipment to be sold or recycled
- Created eBay auctions while managing over 325+ listings per day
- Processed and packaged both domestic and international shipments
- Organized and processed payments, invoices and EPA paperwork.
Program Coordinator
Honeywell
06.2003 - 09.2007
- Supervised, scheduled and coordinated 40 field technicians and 15+ schedulers
- Organized programs for distribution of toilets and air conditioners for low-income families
- Handled work orders for events, invoicing, on-site training, monthly reports and special projects.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
- Coordinated program logistics to keep all relevant materials and equipment available and in good condition.
Education
Bachelor of Science -
SUNY Polytechnic Institute State University
Utica, NY12.1998
Skills
- Microsoft Office
- QuickBooks
- Customer Communication
- Data Entry
- Goals and performance
- Customer Service
- Customer Relations
- Relationship Building
- Customer Relationship Building
- Interpersonal communication skills
- Administrative Documentation
- Multitasking and Prioritizing
- Inventory Management
- Adaptable to Changing Demands
Timeline
Sales Coordinator
Confidential
08.2018 - Current
E-Commerce Account Associate
WCJ
08.2017 - 04.2018
Order Processor
TII
04.2017 - 07.2017
Operations Supervisor
HMS
10.2016 - 02.2017
2nd Store Sales Lead and Sales Associate (Seasonal Positions)
Harry & David
11.2015 - 01.2016
Production Coordinator
Major Communications Inc. (Beyond Cell)
06.2015 - 10.2016
Office Manager
SMC Inc. (ElectroXS)
10.2007 - 09.2014
Program Coordinator
Honeywell
06.2003 - 09.2007
Bachelor of Science -
SUNY Polytechnic Institute State University
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