Debra Stiles

• Built strong relationships with clients through consistent communication and excellent customer service.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
• Maintained high standards of customer service by building relationships with clients.
• Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.

• Ensured timely delivery of goods by closely monitoring orders and communicating with vendors as needed.
• Maintained accurate records of purchase orders, invoices, and delivery confirmations to ensure smooth operations.
• Handle complex order placements, coordinating multiple shipments while adhering to strict deadlines.
• Developed strong working relationships with both internal stakeholders and external suppliers to facilitate seamless communication throughout the purchasing process.
• Managed the procurement process from requisition through receipt of goods, ensuring accuracy at each stage.
• Enhanced supplier relationships by effectively managing communications and promptly addressing concerns.
• Provided exceptional customer service to internal departments, resolving purchasing issues quickly and efficiently.
• Proficient assistant to roofing superintendent in all administrative duties, including correspondence, issuing project quotes and tracking all information, processes, purchases and man hours in the fulfillment of each project.
• Assisted as receptionist with phone calls and incoming guests
• Improved inventory management, tracking product levels and anticipating future needs.
• Maintained complete documentation and records of all purchasing activities.

MetroplexWeb was a small company when I joined their team. The internet was in its infancy and it was a great sense of accomplishment to see it grow from about 300 customers to over 3000 clients, all growing their companies by the internet revolution and our ability to keep them one step ahead of their competitors.

• Ensured that every customer’s needs were being met by providing ad copy, keeping up with layouts and updates, as needed, and letting them know how much we appreciated them. Every customer was our most important customer.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
• Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
• Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
• Collaborated with IT department to streamline customer data management.33
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Increased customer satisfaction by developing effective client feedback system that led to service improvements.