Debra Stivers
Omaha,NE
Summary
Proactive and reliable, excelled in roles at Crossmark and Fiserv, enhancing customer satisfaction and managing inventory with precision. Leveraged skills in visual merchandising and effective communication to mentor new hires and ensure product excellence. Achieved notable improvements in display quality and customer service efficiency.
Overview
30
30
years of professional experience
Work History
Merchandiser
Crossmark
01.2019 - Current
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Customer Service Representative
Fiserv
09.1994 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Delivered prompt service to prioritize customer needs.
Education
Bachelor of Science - Consumer Sciene
University of Nebraska, Lincoln
Lincoln, Nebraska, NESkills
- Reliable and punctual
- Friendly and outgoing
- Pricing and shelf labeling
- Visual merchandising
- Pricing and signage updates
- Critical thinking
- Laptop and mobile device use
- Multitasking Abilities
- Plan-o-gram implementation
Timeline
Merchandiser
Crossmark
01.2019 - Current
Customer Service Representative
Fiserv
09.1994 - 04.2024
Bachelor of Science - Consumer Sciene
University of Nebraska, Lincoln
Similar Profiles
Tori ParrishTori Parrish
Production Worker at CrossmarkProduction Worker at Crossmark
Kay MankKay Mank
Sr. Human Resources Onboarding Specialist at CROSSMARKSr. Human Resources Onboarding Specialist at CROSSMARK
MEGAN MARTINMEGAN MARTIN
Merchandiser at CrossmarkMerchandiser at Crossmark
Rebecca RandolphRebecca Randolph
Brand Ambassador at CrossmarkBrand Ambassador at Crossmark
Daniel UtterDaniel Utter
Assistant Program Director at CEDARS Youth ServicesAssistant Program Director at CEDARS Youth Services