Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Yanice Gonzalez

El Paso,Texas

Summary

English and Spanish speaking highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.

Overview

3
3
years of professional experience

Work History

Administrative Assistant

EmpowerU - Therapy
El Paso, TX
05.2023 - 05.2024
  • Responded to and redirected incoming calls, offering relevant information or appropriate transfers.
  • Managed supply orders and maintained office equipment inventory.
  • Scheduled meetings and appointments for the office staff.
  • Created expense reports, tracked invoices, and processed payments.
  • Handled various administrative tasks like photocopying, faxing documents, and mailing packages.
  • Ensured timely processing of incoming invoices for payment.
  • Organized and maintained filing systems, both paper and electronic.
  • Facilitated efficient intra-organizational mail distribution
  • Maintained confidentiality of sensitive data in accordance with company policies.
  • Implemented strategies and techniques to increase workflow efficiency.
  • Utilized scanning technology to convert physical documents into encrypted digital files for efficient record-keeping.
  • Obtained scanned records and uploaded to database.
  • Researched, compiled stats reports, and skillfully communicated information for easy dissemination within organization.
  • Ensured that all data entered into the electronic medical record is accurate, complete, legible, timely, secure and compliant with HIPAA regulations.
  • Provided guidance on improving efficiency through better utilization of existing resources such as electronic forms and templates.

Leasing Consultant

Integrity Asset Management-El Paso, TX
El Paso, TX
05.2022 - 03.2023
  • Provided excellent customer service to all tenants throughout their tenancy period.
  • Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
  • Conducted tours of available apartments, highlighting features and amenities.
  • Coordinated activities between management staff, vendors, contractors and government agencies as needed.
  • Developed marketing strategies aimed at increasing leasing activity within the community.
  • Prepared lease agreements, collected security deposits and rent payments from tenants.
  • Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys.
  • Ensured that all paperwork was completed accurately in accordance with company policy.
  • Advised on rental policies and procedures to ensure compliance with applicable laws.
  • Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
  • Updated resident data into property management software system daily.
  • Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
  • Used conflict resolution skills to quickly resolve issues among residents.
  • Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
  • Conducted background checks on applicants.
  • Built brand loyalty by delivering stellar leasing experience to residents.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.

Bartender/Server

Boston's Pizza Restaurant & Sports Bar-El Pa
El Paso, Texas
03.2022 - 05.2022
  • Greeted customers and provided excellent customer service.
  • Processed payments accurately and efficiently with POS system.
  • Assisted in setting up the bar for service shift.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Resolved customer complaints in a professional manner.
  • Participated in weekly team meetings to discuss goals and objectives set by management.

Bartender/Server

Ojos Locos Sports Cantina
El Paso, Texas
10.2021 - 05.2022
  • Stocked ice bins and coolers as needed throughout shift.
  • Greeted customers and provided excellent customer service.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.
  • Processed payments accurately and efficiently with POS system.
  • Assisted in setting up the bar for service shift.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Resolved customer complaints in a professional manner.
  • Participated in weekly team meetings to discuss goals and objectives set by management.
  • Developed good working relationships with fellow employees through effective communication.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Performed opening and closing duties including restocking supplies.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Provided drink suggestions to customers based on their preferences.
  • Cleansed glasses with sanitizing solution after each use.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.

Outbound/Inbound Sales Representative

TLC Inc. - El Paso, TX
El Paso, Texas
03.2021 - 10.2021
  • Conducted follow-up calls to existing customers to ensure satisfaction levels.
  • Identified customer needs and recommended products accordingly.
  • Collaborated with marketing team to create promotional campaigns for customers.
  • Contributed ideas for improving customer service processes and procedures.
  • Built strong relationships with customers through excellent service delivery.
  • Analyzed market trends to identify potential new business opportunities.
  • Resolved customer complaints in a timely manner to ensure satisfaction.
  • Responded to customer inquiries via phone, email and chat.
  • Generated monthly reports on sales performance metrics such as revenue growth.
  • Provided accurate information regarding product features, pricing and availability.
  • Developed creative strategies for upselling and cross-selling products and services.
  • Assisted customers with placing orders over the phone or online.
  • Maintained detailed records of all sales transactions in CRM system.
  • Applied good listening skills to determine customer preferences and financial limits.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.

Education

High School Diploma -

Woonsocket Area Career And Technical Center
Woonsocket, RI
06-2020

Skills

  • Proposal Writing
  • Information Security
  • Quality Assurance
  • Calendar Management
  • Appointment Scheduling
  • Report Writing
  • Clerical Support
  • Digital Archiving
  • Spreadsheet Management
  • Database Management
  • Office Administration
  • Prioritizing patients
  • Insurance eligibility verification
  • Self-starter
  • Resourceful
  • Social Media and Promotions
  • Dedicated Team Player
  • Microsoft Word
  • Call Center Customer Service
  • Providing customer service
  • Customer Service and Engagement
  • Inbound Customer Service
  • Outstanding customer service
  • Residential customer service
  • Customer service and retention
  • Food services management
  • Microsoft office

Languages

English
Full Professional
Spanish
Full Professional

References

References available upon request.

Timeline

Administrative Assistant

EmpowerU - Therapy
05.2023 - 05.2024

Leasing Consultant

Integrity Asset Management-El Paso, TX
05.2022 - 03.2023

Bartender/Server

Boston's Pizza Restaurant & Sports Bar-El Pa
03.2022 - 05.2022

Bartender/Server

Ojos Locos Sports Cantina
10.2021 - 05.2022

Outbound/Inbound Sales Representative

TLC Inc. - El Paso, TX
03.2021 - 10.2021

High School Diploma -

Woonsocket Area Career And Technical Center

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Yanice Gonzalez