Debra Sutton
St. George,KS
Summary
Qualified small business owner with strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
26
26
years of professional experience
Work History
Office Manager
Midland Exteriors
03.2024 - 02.2025
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Created customer support strategies to increase customer retention.
Post-Auction Titles Associate
Purple Wave
09.2023 - 03.2024
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
- Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
Bookkeeper
Butler and Associates
04.2023 - 08.2023
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Processed payments and applied to customer balances.
- Demonstrated strong attention to detail when reconciling daily cash balances against system-generated reports to identify any discrepancies.
Executive Assistant to the Chief Executive Officer
Mercury Broadband
07.2022 - 01.2023
- Coordinated travel arrangements by booking airfare, hotel, and ground transportation.
- Anticipated potential challenges in daily operations and devised appropriate solutions to maintain uninterrupted workflow in the executive office.
- Organized and coordinated conferences and monthly meetings.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Handled confidential and sensitive information with discretion and tact.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
SENIOR TITLE SPECIALIST
Lawrence Kia
06.2021 - 06.2022
- Arranged and prepared title work for 3 dealerships selling approximately 450 vehicles a month, completing an average of 200 titles a week
- Worked with multiple states to file electronic liens for financial institutions
- Prepared checks for vehicle trade in payoffs to various financial institutions
- Accurately answered customer questions regarding payoffs and titles via phone and email correspondence
- Assisted the Sales/Finance Managers with obtaining lien releases and titles for customer trade ins from various lienholders and state agencies
OWNER/OPERATOR
Miller Motors
08.1999 - 10.2021
- Managed a wide variety of customer service and administrative tasks to ensure a smooth running business
- Elevated customer experience by ensuring they were greeted in a timely manner, asked open ended questions, addressed customer concerns, and resolved problems on the spot
- Composed, drafted and responded to incoming correspondence and inquiries from customers, financial institutions and government agencies
- Utilized AutoManager to create sales invoices and contracts, maintained vehicle inventory and service department service receipts
- Established a Quickbooks accounting system to reflect accurate financial records for the day-day business transactions
- Drafted yearly budgets, monitored expenditures and kept organized documentation of all sales receipts
- Calculated and prepared company checks, not limited to those for utilities, and taxes
- Oversaw processing of payroll for 5-8 employees, including review of time sheets and computing pay
- Coordinated annual events for customers and staff
PARTNER, RENTAL MANAGER
RDM Properties, LLP
02.1999 - 10.2021
- Managed operations for 34 single family and commercial properties
- Implemented marketing for vacancies
- Oversaw tenant 'interviews', explained and negotiated terms of occupancy, and finalized lease agreements
- Maintained records of property vacancies and lease renewals
- Coordinated collection of monthly rental fees and monitored past due accounts
- Facilitated the eviction process from preparing eviction notices to finalization with the assistance of an attorney
- Conducted payment of rental expenses, utilities, mortgages, insurance
- Organized general maintenance, major repairs, and remodeling projects
- Negotiated short-term and long-term loans to finance construction and ownership of structures
CUSTOMER PREMIUM COORDINATOR
BCBS Of Kansas
04.2020 - 04.2021
- Handled physical correspondence from all insurance customers and medical facilities
- Applied check refunds for medical facilities for insurance overpayments
- Processed ACH payments, premium payments and refunds to proper accounts for payments/overpayments
Education
Washburn University of Topeka
Topeka, KSSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Small business operations
- Vendor relations
- Operations management
Timeline
Office Manager
Midland Exteriors
03.2024 - 02.2025
Post-Auction Titles Associate
Purple Wave
09.2023 - 03.2024
Bookkeeper
Butler and Associates
04.2023 - 08.2023
Executive Assistant to the Chief Executive Officer
Mercury Broadband
07.2022 - 01.2023
SENIOR TITLE SPECIALIST
Lawrence Kia
06.2021 - 06.2022
CUSTOMER PREMIUM COORDINATOR
BCBS Of Kansas
04.2020 - 04.2021
OWNER/OPERATOR
Miller Motors
08.1999 - 10.2021
PARTNER, RENTAL MANAGER
RDM Properties, LLP
02.1999 - 10.2021
Washburn University of Topeka
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