Debra Taylor
Chicago,IL
Summary
Detail-oriented Intake Clerk at Cook County Adult Probation Department, recognized for enhancing client satisfaction through efficient data entry and quality control. Proven ability to manage multiple priorities while maintaining confidentiality and accuracy. Skilled in analytical problem-solving and effective communication, contributing to a streamlined intake process and improved team performance.
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
30
30
years of professional experience
Work History
Interstate/Intrastate Intake Clerk
Cook County Adult Probation Department
11.1995 - Current
- Enhanced customer satisfaction with prompt and accurate data entry, ensuring timely processing of crucial documents.
- Performed quality control checks on incoming documents for compliance with company guidelines and industry regulations.
- Upheld strict confidentiality standards while handling sensitive client information, safeguarding personal data privacy.
- Maintained an up-to-date knowledge of department-specific policies and procedures to provide accurate guidance to clients during the intake process.
- Contributed to team success with consistent attention to detail in reviewing and verifying client information for accuracy.
- Improved overall workflow by maintaining a clean, organized workspace and regularly updating office supplies inventory.
- Ensured proper follow-up on pending cases by diligently monitoring case status updates and communicating relevant changes to appropriate parties.
- Managed high volumes of daily intake requests efficiently without compromising quality or accuracy in data entry tasks.
- Increased efficiency by accurately inputting client information into the database system upon arrival, minimizing wait times.
- Maintained accurate and up-to-date client records.
- Supported office staff and operational requirements with administrative tasks.
- Provided ongoing training and support to new staff members, ensuring a smooth onboarding experience and seamless integration into the team.
- Reduced errors in document processing by implementing a thorough review system prior to entering information into the database.
Education
High School Diploma -
Thornwood High School
South Holland, IL06-1987
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft outlook
- Microsoft Word
- Multi-line phone systems
- Professional communication
- Documentation and recordkeeping
Timeline
Interstate/Intrastate Intake Clerk
Cook County Adult Probation Department
11.1995 - Current
High School Diploma -
Thornwood High School
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