Debra Theis
Vaughn,MT
Overview
14
14
years of professional experience
Work History
Customer Experience Manager
Michael’s
Great Falls, MT
11.2021 - Current
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Developed new employees and on-going performance assessment of current employees.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Established performance and service goals and held associates accountable for individual performance.
Store Manager
Michael’s
Kalispell, MT
11.2018 - 11.2021
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Merchandise Manager/Operations
Michael’s
Great Falls, MT
03.2011 - 11.2018
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
- Arranged consistent shelves, bins and racks at Number locations by following established planograms.
- Oversaw inventory counts each Timespan to maintain stock records and account for shrinkage.
- Executed in-season pricing strategies, promotions and markdowns to reach financial targets.
Assistant Store Manager
Michael’s
Fairbanks, AK
06.2008 - 03.2011
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Education
Communication
MSU-B
Billings, MT01.2001
Early Childhood Special Education
MSU
Billings, NY08.1976
Skills
- Customer Experience Improvement
- Operating Procedures and Policies
- Store Layouts
- Maintaining Clean Work Areas
- Team Recruiting and Onboarding
- Greet Guests
- Special Assignments
- Inventory Control Processes
- Price Schedules
- Customer Complaint Resolution
- Promotional Events
- Member Support
- Information Updates
- Conflict Resolution Techniques
- Constructive Feedback
- Motivational Leadership
- Operational Efficiency
- Staff Support
- Staff Meetings
- Sales Targeting
Accomplishments
- Supervised team of Number staff members.
- Achieved Result by completing Task with accuracy and efficiency.
Timeline
Customer Experience Manager
Michael’s
11.2021 - Current
Store Manager
Michael’s
11.2018 - 11.2021
Merchandise Manager/Operations
Michael’s
03.2011 - 11.2018
Assistant Store Manager
Michael’s
06.2008 - 03.2011
Communication
MSU-B
Early Childhood Special Education
MSU
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