Debra Thomas
Haughton,LA
Summary
Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
31
31
years of professional experience
Work History
Office Coordinator
Bellevue Meat Processing
Haughton , LA
2019.10 - Current
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
- Managed daily mail distribution including sorting out incoming and outgoing mail.
- Supported other teams with various administrative tasks when required.
- Provided administrative support for all departments in the organization as necessary.
- Provided prompt follow-up to customer inquiries through phone and email.
- Prepared various types of business documents including invoices, reports, memos, letters, and financial statements.
- Handled confidential information discreetly.
- Processed invoices and coded documents in compliance with company procedures.
- Provided friendly and efficient assistance to visitors, guiding them to the appropriate destinations.
- Developed and maintained positive customer relationships through professional and polite phone and email interactions.
- Compiled and tracked data, generating comprehensive reports in Excel.
- Processed payroll information for 10 employees, calculating wages and deductions.
Information Technology Specialist
Highland Clinic
Shreveport , LA
2015.01 - 2019.04
- Prepared and executed rigorous testing procedures for new products before implementation.
- Managed backups of critical data.
- Provided effective training and guidance to staff members on the implementation of various technologies.
- Monitored network performance to identify possible issues or security breaches.
- Provided technical support for user hardware and software concerns.
- Troubleshot and resolved complex hardware and software application issues.
- Developed and implemented IT policies as well as procedures.
- Simultaneously managed multiple projects, ensuring timely completion.
- Installed, configured, and maintained computer systems and printers.
- Created and managed user accounts for new hires and existing staff members.
- Performed system backups and data recovery operations when necessary.
- Synchronized system performance tracking and proactively resolved potential issues, maintaining seamless operations.
- Performed system upgrades to optimize performance.
- Managed user account creation, password resets, and server access configuration for enhanced system functionality.
- Conducted thorough research on computer systems and databases, identifying effective solutions to resolve issues and provide accurate responses to inquiries.
- Provided professional development and skill enhancement by mentoring technologists and support professionals.
- Troubleshooted software issues and collaborated with service providers to resolve problems for end users.
- Assisted customers in resolving various issues related to online billing, access, and account.
- Acted as initial contact for incoming technical service calls and emails.
- Utilized extensive product knowledge to effectively resolve customer concerns.
- Participated in on-call rotation for critical support needs during after-hours.
- Provided clear and concise guidance to customers by offering step-by-step solutions.
- Monitored support tickets and provided timely responses, prioritizing them based on urgency and impact.
- Performed routine maintenance and updated support tools and customer systems.
- Collaborated with technical staff to set targets and objectives for system enhancements and updates.
- Provided support to customers in resetting passwords, unlocking accounts, and adjusting security settings.
- Escalated complex issues to senior technical staff and ensured proper follow-through until resolved.
- Assisted clients with technical and product inquiries using remote login tools.
- Provided timely and effective solutions via phone, email, and chat to resolve customer issues.
- Designed and implemented product training programs for customers to enhance their proficiency in product utilization.
- Provided remote technical support by utilizing screen sharing, mouse and keyboard control, as well as other tools.
Insurance Billing Manager
Highland Clinic
Shreveport , Louisiana
1993.01 - 2015.01
- Conducted training sessions for new employees regarding the company's billing policies and procedures.
- Reviewed and verified accuracy of insurance claims before submission.
- Conducted thorough analysis of unpaid claims to determine factors contributing to payment delays or denials.
- Analyzed financial reports to identify potential revenue improvement opportunities.
- Effectively communicated with insurance companies or providers to address outstanding balances or denied claims.
- Monitored performance metrics for accounts receivable aging, denials, and rejections.
- Coordinated billing inquiries and disputes with internal departments.
- Managed the monthly preparation and analysis of billing reports to monitor billing efficiency and accuracy.
- Provided expert guidance in implementing billing optimization strategies, resulting in a decrease in outstanding accounts receivables.
- Led transition to electronic billing systems, resulting in substantial reduction of paper usage and alignment with sustainability objectives.
- Resolved billing issues through effective application of knowledge and thorough research.
- Implemented new billing system software, resulting in increased productivity.
- Managed billing calendar and scheduled claims for payments.
- Introduced automated systems to streamline billing processes and minimize manual errors.
- Prepared detailed financial statements for executive review and decision-making.
- Managed and supervised billing department staff, overseeing training, evaluations, and distribution of workflows.
- Collaborated with IT department in prompt resolution of billing system issues.
- Performed month-end and year-end closings, maintaining audit-ready records and ensuring timely recording of accounting transactions.
- Oversaw claims process, involving review, negotiation, and settlement.
- Trained staff in effective handling of customer inquiries regarding insurance policies.
- Provided guidance on company policies and procedures to resolve conflicts between employees.
- Assessed skillsets of team members and allocated tasks for optimal efficiency.
- Scheduled and conducted interviews for potential candidates, ensuring reference checks were completed prior to hire.
- Coached, mentored and trained team members for enhanced job performance.
- Demonstrated strong leadership skills in navigating organizational change and crisis situations.
- Oversaw the recruitment, hiring, and training of new staff members.
- Led and supervised a team of 24 employees, driving high productivity and delivering exceptional customer service.
Education
High School Diploma -
Woodlawn High School Center For Pre-Eng. Res.
Shreveport, LA1989-05
Skills
- Office Administration
- Process Optimization
- Bookkeeping
- Scheduling
- Account Reconciliation
- Staff Management
- Technical Support
- Office Management
- Customer Service
- Staff hiring
- Data Entry
- Billing
- Payroll Processing
- Training and coaching
- Organizational Skills
- Staff Training
Timeline
Office Coordinator
Bellevue Meat Processing
2019.10 - Current
Information Technology Specialist
Highland Clinic
2015.01 - 2019.04
Insurance Billing Manager
Highland Clinic
1993.01 - 2015.01
High School Diploma -
Woodlawn High School Center For Pre-Eng. Res.
Similar Profiles
Olivia BrownOlivia Brown
Meat Cutter at University of Florida Meat Processing CenterMeat Cutter at University of Florida Meat Processing Center
Jessica SmithJessica Smith
Manager at Wedgefield Meat ProcessingManager at Wedgefield Meat Processing
NATALIE STENDERNATALIE STENDER
Taxidermist Assistant at Lindley's Taxidermy and Meat ProcessingTaxidermist Assistant at Lindley's Taxidermy and Meat Processing