Summary
Overview
Work History
Education
Skills
Objective
Perspective
Timeline
Generic

Debra Thompson

Arcadia,LA

Summary

I've worked in various customer service roles throughout my career, from hospitality to healthcare. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

14
14
years of professional experience

Work History

Cashier Team Lead

Freds
Arcadia , La
06.2012 - 04.2013
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Excellent communication skills, both verbal and written.

Assistant Store Manager

SUBWAY®Restaurants
Arcadia, La
03.2010 - 04.2013
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Certified Nursing Assistant

Leslie Lake Retirement Center
01.2023 - Current
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

Cashier

Sweet Cajun Red
10.2021 - 01.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Certification - CNA

Spring Park Health Institute
Arlington, TX
12.2021

Diploma - College Courses

Arcadia High School
Arcadia, CA
05.2009

Skills

  • Patient Care
  • HIPAA Compliance
  • Reliable team player
  • Direct Patient Care
  • Responding to emergencies

Objective

To obtain a challenging administrative or management position in a healthcare/professional related organization. In turn I can use my years of experience and over two years' assistant manager skills and team leader skills to enrich the expectations and goals of this job

Perspective

My leadership qualities and experience help me manage and motivate employees and myself to strive or excellence, efficiency, and outstanding service and productivity. Combined with my education and experience, my sense of responsibility and commitment enable me to deliver the very best for the enrichment of the lives of those in my care.

Timeline

Certified Nursing Assistant

Leslie Lake Retirement Center
01.2023 - Current

Cashier

Sweet Cajun Red
10.2021 - 01.2023

Cashier Team Lead

Freds
06.2012 - 04.2013

Assistant Store Manager

SUBWAY®Restaurants
03.2010 - 04.2013

Certification - CNA

Spring Park Health Institute

Diploma - College Courses

Arcadia High School
Debra Thompson