Summary
Overview
Work History
Education
Skills
Timeline
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Debra Thomson

Summary

Experienced in providing excellent customer service and maintaining a friendly and welcoming environment. Always able to adapt to the changing needs around me. Dependable, loyal and honest.

Overview

9
9
years of professional experience

Work History

Medical Receptionist

Landmark Health Systems
02.2024 - Current
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Obtained payment copays from patients and scanned identification and insurance cards to and to keep all demographics current.
  • Answered phone calls and messages for providers, scheduling appointments, and handling patient inquiries. Listened to all voicemails and returned calls to patients within a timely manner.
  • Helped patients complete necessary medical forms and documentation.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass. Keeping restrooms clean, sanitary and well stocked for patient toxes.
  • Enhanced patient satisfaction by consistently providing friendly, compassionate and efficient service at the front desk.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Assisted patients experiencing difficulties navigating online patient portal, troubleshooting issues and providing guidance as needed.
  • Completed clerical duties and tasks for clinic administration. This included administering a cognitive test to the patient for the providers.

Greeter/reception/cashier at Bmw

West Herr New York
12.2023 - 02.2024
  • Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
  • Provided friendly, attentive service throughout peak times for responsive customer care.
  • Assisted patrons with inquiries and directed them to appropriate departments for further assistance.
  • Exhibited exceptional multitasking abilities by managing various tasks such as greeting guests, answering questions, and directing traffic simultaneously.
  • Acted as first point of contact for visiting clients and customers.
  • Completed opening duties punctually, preparing the entrance area for daily operations efficiently.
  • Processed cash, credit and debit transactions accurately, limiting discrepancies.
  • Quickly resolved guest issues or complaints, demonstrating excellent problem-solving skills and professionalism.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Cashier/Receptionist

Towne Automotive
03.2016 - 12.2023
  • Facilitated positive shopping and service experience, greeted customers warmly upon entry.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day. A typical day could take in over 100-200 thousand dollars.
  • Performed cash, card, and check transactions to complete customer purchases for all POS.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints by sending their calls to the responsible department or manager.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Sorted, received, and distributed mail correspondence between departments and personnel.

Education

High School Diploma -

Williamsville North High School
Williamsville, NY

Skills

  • Telephone etiquette
  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Reliability and punctuality

Timeline

Medical Receptionist

Landmark Health Systems
02.2024 - Current

Greeter/reception/cashier at Bmw

West Herr New York
12.2023 - 02.2024

Cashier/Receptionist

Towne Automotive
03.2016 - 12.2023

High School Diploma -

Williamsville North High School

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Debra Thomson