DEBRA UBEL
Canonsburg,PA
Summary
Proven hospitality professional with a track record of enhancing customer satisfaction at Hilton Garden Inn Hotel. Leveraged exceptional customer service and POS system proficiency to boost guest experiences and streamline operations. Demonstrated leadership by training new hires, showcasing strong work ethic and team collaboration. Achieved repeat business through personalized service and guest engagement.
Overview
2025
2025
years of professional experience
Work History
Server
Hilton Garden Inn Hotel
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Online Sales Coordinator
Debrasanteeks
01.1998 - Current
- Facilitated excellent customer interactions, boosting brand reputation.
- Managed branch sales, customer service, finances and recordkeeping.
- Promoted quality customer service by executing follow up procedures.
- Provided excellent customer service, addressing client concerns promptly and professionally.
- Increased sales with targeted marketing initiatives and exceptional customer service.
- Increased website traffic through strategic SEO optimization efforts, including keyword research and content development.
- Utilized social media platforms effectively for promoting products, generating interest, and increasing overall reach.
- Enhanced brand visibility by optimizing product listings, ensuring accurate descriptions, and utilizing high-quality images.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and maintaining a positive online reputation.
Server
Hilton Garden Inn Hotel
01.2014 - 11.2017
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Inspected dishes and utensils for cleanliness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Managed inventory of dining supplies to prevent shortages during service.
- Contributed to inventory management by monitoring stock levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
N/A - Business
University of Pittsburgh
Pittsburgh, PAGraduate Certificate - Business
Canon McMillan Sr. High
Canonsburg, PA06.1973
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- High volume dining
- Service prioritization
- Team collaboration
Accomplishments
Photo enhancement, various website and application expertise.
Timeline
Server
Hilton Garden Inn Hotel
01.2014 - 11.2017
Online Sales Coordinator
Debrasanteeks
01.1998 - Current
Server
Hilton Garden Inn Hotel
N/A - Business
University of Pittsburgh
Graduate Certificate - Business
Canon McMillan Sr. High
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