Summary
Overview
Work History
Education
Skills
Timeline
Generic

Debra Veenman

Holland

Summary

Dependable, detail orientated, resourceful eager professional equipped with over 10 years of experience in personal assistant / admin resolution and upholding outstanding work ethic. Prowess in client services, tech savvy, and supervising.

Professional with strong background in executive support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving, ensuring seamless office operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

R1 RCM
11.2020 - 01.2022
  • Managed high call volumes efficiently, improving customer satisfaction rates by 10% through effective communication and problem-solving skills.
  • Balanced multiple applications and tasks, ensuring timely and accurate completion of patient information management and billing inquiries.
  • Delivered exceptional customer service, educating patients on company practices and formats, contributing to a positive customer experience.
  • NAVIGATING CALLS ACCORDING TO SOP
  • SOME MEDICAL CODING TRAINING

Executive Assistant

Pro-Tax and Notary Services
01.2011 - 03.2020
  • Manage the receptionist area including greeting clients and checking all clients and guest in with great functionality and customer service
  • Scheduling team meetings and appointments
  • Keeping accurate records and handling confidential documents
  • Receive and manage a high volume of calls, customers, and external communications (fax, email, mail)
  • Data Entry
  • Detail Orientated
  • Training new employees
  • Arranging vacation necessities
  • Navigating Microsoft Office Suite, Google Workspace
  • Processing thousands of documents during peak season
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
  • Assisted in the development of company policies and procedures, contributing to a more organized work environment.

Customer Service Representative

RCI
04.2018 - 08.2018
  • Greeting customers with appropriate greeting
  • Offering vacation extras
  • Listening to clients needs
  • Coordinating client vacation
  • Time management
  • Navigating multiple screens
  • DOS System
  • Responded to customer requests for products, services, and company information.

Sales Coordinator & Front Desk Supervisor

Doubletree By Hilton
06.2017 - 12.2017
  • Scheduled and coordinated team activities, ensuring efficient operations and timely completion of tasks, contributing to improved team performance.
  • Trained and evaluated new hires, enhancing team capabilities and ensuring alignment with company standards, resulting in improvement in team productivity.
  • Managed office supplies for all departments, maintaining inventory levels and ensuring smooth office operations, reducing supply costs by 15%.
  • Managing multiple events data and meetings using Salesforce
  • Budgeting office and front desk expenses
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.

Front Desk Agent

Doubletree By Hilton
08.2016 - 06.2017
  • Delivered exceptional customer service by greeting guests with a smile and "Warm Cookie," ensuring a welcoming atmosphere and enhancing guest satisfaction rates by
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Utilizing CRM to deliver unmatched customer relations.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Education

High School Diploma -

West Ottawa High School
06-2014

Skills

  • Customer Service
  • Time management
  • Tax office Experience
  • Front Desk
  • Guest Service
  • Detailed
  • Slack
  • Google Work Space
  • Microsoft 365
  • Canva
  • Data entry

Timeline

Customer Service Representative

R1 RCM
11.2020 - 01.2022

Customer Service Representative

RCI
04.2018 - 08.2018

Sales Coordinator & Front Desk Supervisor

Doubletree By Hilton
06.2017 - 12.2017

Front Desk Agent

Doubletree By Hilton
08.2016 - 06.2017

Executive Assistant

Pro-Tax and Notary Services
01.2011 - 03.2020

High School Diploma -

West Ottawa High School

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