Debra Waring
Frisco,TX
Summary
To enhance the company by utilizing an eclectic array of experience and skills, as well as a deep focus and eagerness for success. Social media, marketing analytics, research, competitive intelligence, corporate citizenship, customer service, conflict resolution, and branding are areas of expertise. Client-focused Business Manager offering diverse experience in customer service, business management, and project coordination. Quickly builds relationships with both new clients and business audiences. Quick learning with excellent multi-tasking skills and mastery of new technology.
Overview
40
40
years of professional experience
Work History
Salon & New Business Manager
Waxonomy LLC
08.2022 - Current
- Start-Up Operations, Social Media & Marketing, Public Event Management, Trade Shows and Local Reach Out, Customer Service, Talent Management, Brand Management
- Brought in over $30,000 in sales in first 3 months of ground zero start-up small business.
- Liaised with clients to identify and target inefficiencies in areas of risks / business controls, process gaps and workflow discrepancies.
- Streamlined operational processes for increased efficiency and productivity within the team.
- Optimized budget allocation by analyzing financial data and prioritizing resources accordingly. Cut 15% off overall payments to vendors.
- Increased business growth by identifying and targeting new market opportunities. Brought in 100+ new clients in the first two weeks.
- Assisted with hiring process and training of new employees. Hired and trained 8 new employees within the first 3 months.
Director Research and HR
Integrated Employment Screening
09.2022 - 04.2024
- Set up all accounts, hire and onboard all personnel, brand, and market company, design all imagery and logo, manage team, manage all data, troubleshoot and fix any technical database issues
- Start-up company: helped help them launch all aspects from HR to Marketing.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Developed high-performance teams by providing mentorship, guidance, and opportunities for professional growth.
- Saved the company over 40% on main start-up costs.
- Hired and implemented off-site employees saving 50% on new employee costs while boosting productivity.
VP Research & Social Media Manager
Rainmaker New Business Development
01.2019 - 01.2021
- Start-Up inception, Ground Up Marketing, CRM Building, Customer Service, Legal Compliance, Branding, Social Media, Smart Advocate CRM Management, ZoHo Administrator, Human Resources Coordinator
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Resolved issues and recommended actions based on production and compliance reports.
- Negotiated favorable contracts with vendors, securing advantageous terms for the company while maintaining strong professional relationships.
- Increased company growth through collaboration with sales and marketing departments.
- Oversaw business-wide changes to modernize procedures and organization.
CEO
Researchant LLC
02.2018 - 01.2019
- Branding, Social Media, Website Design and Hosting, Contact Research, Trade Show Representation, Reputation Clean Up and Maintenance, Community Interaction and Volunteerism, List Management – Streamline Sales, Competitive Intelligence
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Merged with Rainmaker NBD
Executive Director Research, Volunteer Coordinator, Office Manager
OnTarget Partners
11.2008 - 02.2018
- Conduct data cleansing- also data mining and list building with results- FICO, Capgemini and Hitachi, Research to build accurate data base- also managed CRM, Build company-specific lists and contact information- saleable, Manage company web pages, blogs, social media pages – Facebook, Twitter and others
- Brought the company into the social media world with over 1000% success in 6 months, Promote positive company branding- managing internet presence and promoting a positive corporate image including community service venues for my company and our clients, Design campaigns, emails, and visual marketing materials, Oversee internal analytics for marketing as well as manage client-facing marketing intelligence, Manage and organize all company-related charitable events and projects – PR and local community involvement, Overall Human Resources, Onboarding, Exit Interviews, Integral part of the hiring process, Field management for time off requests, Company-related travel management, Client inbound travel management, Supplies & Office purchases, Organization of events, Liaison to Chamber of Commerce
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
- Represented organization at industry conferences and events.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
Customer Service & Talent Manager
Drama Salon
08.2006 - 09.2008
- Schedule, introduce and settle customers, increase return visits, Order supplies- daily inventory and special orders, Manage talent - hire, release and training, Payroll- commission and salary as well as hourly, Advertisement & Promotions - all forms of media, SalonBiz Software Certified
- Improved employee retention rates by conducting thorough exit interviews and addressing identified issues proactively.
- Fostered relationships with industry professionals for future connections.
Long Term Substitute Teacher & Special Ed Teacher
Old Bridge Board of Education
03.2000 - 09.2008
- Cover for K-12 including Special Education, and all special classes, Create lessons and plans tailored to special needs, Report to parents and administrators, Discipline, lesson plans and administration of tests
Realtor
Weichert Realtors
09.1999 - 09.2008
- Market, show, sell and list houses- aggressive sales and marketing, Write contracts- often involved rewriting legal clauses and making sure all bases covered for my clients, Negotiate – both commissions and pricing as well as terms
Manager
Joseph Andrew
06.1984 - 09.1994
- Daily business of salon- customer interaction, finance, payroll, inventory, Customer Service- resolution of issues, attention to detail and catering to needs, Ordering- supplies, researching costs and managing vendors, Bookkeeping- resolution of books for audits, cash flow statements and tracking, Payroll- commissions, salary, hourly and PTO, Talent Management- training, interviewing, hiring and release
Education
Bachelor of Science - Cognitive Psychology
Kean University
Union, NJ05.1989
Skills
- Operations Management
- Competitive Analysis
- Customer Service
- Team Building and Leadership
- Client Relationship Management
- Data Collection
- Sales and Marketing
- Customer Retention
- Retail Operations Management
- Human Resources Management
- Lead Generation
- CRM Software
Education Certification
- 09/1984, 05/1988, Kean University, Union, NJ, BS Psychology, Marketing
- 1983, 1985, Emiliani European Academy of Cosmetology, Union, NJ, NJ Cosmetology, 1985 - 2009
- 2000, 2010, NJ Real Estate Licensing
- 2019, Texas Real Estate Licensing
- 2017, Animal Psychology
- 2019, Certified Aromatherapist – Perron Jones Therapeutics
Summary Of Qualifications Seminars
- EFNT Dallas - Contributor
- The most significant organization in North Dallas to promote green initiatives, positive corporate citizenship, company morale and overall unity
- Extensive training with Google, Excel and Microsoft Office Products including Cloud
- Excellent verbal and written skills
- Over 20 years dealing with customer satisfaction includes many commendations for resolving difficult situations
- Published popularly followed blogs and social media pages
- Social Media Webinars/Seminars – Certifications from 2014-2021
- UDEMY 2015 - 2022 Advanced Social Media Certification
- 2010-2020 HUBSPOT Certification for Social Media
- Salesforce Administrator
- Smart Advocate Expert
- SalonBiz Expert
- Certified Substitute Teacher
- Volunteer Coordinator for over 30 years working with children
- Published Children's Author
Extracurricular Activities
PTA Board member/ President - 18 years Boy Scout Leader Girl Scout Leader Soccer Coach Girl’s Lacrosse Coach Catechism Volunteer/Teacher 10+ Years Volunteer Coordinator 20+ years – at-risk teenagers Fundraising Chairperson 16 years Councilwoman for the City of Hackberry, TX- commissioned in 2016 Notary Public- commissioned 2013
Timeline
Director Research and HR
Integrated Employment Screening
09.2022 - 04.2024
Salon & New Business Manager
Waxonomy LLC
08.2022 - Current
VP Research & Social Media Manager
Rainmaker New Business Development
01.2019 - 01.2021
CEO
Researchant LLC
02.2018 - 01.2019
Executive Director Research, Volunteer Coordinator, Office Manager
OnTarget Partners
11.2008 - 02.2018
Customer Service & Talent Manager
Drama Salon
08.2006 - 09.2008
Long Term Substitute Teacher & Special Ed Teacher
Old Bridge Board of Education
03.2000 - 09.2008
Realtor
Weichert Realtors
09.1999 - 09.2008
Manager
Joseph Andrew
06.1984 - 09.1994
Bachelor of Science - Cognitive Psychology
Kean University