Debra Watson
e Rock
Summary
CERTIFICATIONSCERTIFICATIONSCERTIFICATIONSCERTIFICATIONS
Efficient professional with 19.5+ years of experience and a
proven knowledge of customer service, data entry, and
confidential correspondence. Aiming to leverage my skills to
successfully fill the Interviewer role at your company.
Overview
26
26
years of professional experience
Work History
Fiscal Support Speciaalist
Arkansas Public Employee Retirement System
Little Rock, AR
09.2008 - 09.2022
- Fiscal Support Specialist
- Scanning and Keying Documents for current and retired members in state of Arkansas, within Members Record Department. Managed over 100 documents per day. Performed History Adjustment to establish member dates and status.
Customer Service Agent
Frontier Airlines
Little Rock, AR
06.2006 - 06.2008
- Performed all aspects of operation, which included:
- Customer Service, Operations, explaining Regulations, Baggage Services, Ticketing,
- Passenger Check-in,give out courtesy voucher when need due to aircraft malfunction
- Management/Boarding Announcement, one on one
- Customer Problem Solving, Documentation evaluation. Responsible for driving Jet
- Bridge for passenger, loading and unloading
- Timekeeper ,Level-headed and safety conscious at all times. Resolve over 5 or more issues per shift by exploring answers, implementing solutions and escalating problems to upper managements
Customer Service Representative
BPS Staffing
Chicago, IL
03.2003 - 09.2005
- Received Inbound calls from city of Chicago residents and visitor's regarding parking tickets, also stating laws,policies and procedures. Over 100 calls taken per day. Communicated daily with supervising staff . Responded to customer request for products, services and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
Clerk II
San Bernardino City Unified School District
San Bernadino, CA
06.1999 - 09.2000
- Saved $(Amount) by implementing cost-saving initiatives that addressed long-standing problems with coordination of school District
- Administrator/Teacher's Conferences
- Hotels and their flights
- Worked closely with Manger of purchasing department with departmental task, Auditing, Filing,
- Speaking with buyer's about various merchandise that was missing from shipped merchandise
- Compile requests for materials, prepare purchase orders, keep track of purchases and supplies, and handle inquiries about orders
- I gather information and records to draw up purchase orders for procurement of materials and services. Creating spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting. Managed tax drawers, resolved variances and filed company receipts.
Sales Agent Representative
Signature Group
San Bernardino, CA
06.1997 - 06.1999
- Provided special services and product information to preferred account holders on behalf of various credit card companies
- Processed transactions in tandem with addressing inquiries from account holders and additional credit services
- Highly motivated, creative, and flexible
- Supported Customer Sales through service, education, and effective problem soling
- Involved appropriate team members as needed
- Support strategic sales plan and marketing strategies outlined by sales team, and facilitate joint marketing calls where applicable
- Natural salesman, exceeded sales quotas and goals established by sales managers
- Exceptional phone and Customer Service skills. Handled 100 calls per day. Company sales volume 10% per day
Administrative Assistant
Margo Hope/Eureka Manor
San Bernardino, CA
07.1997 - 06.1999
- Assisted in coordination of special projects including "Marriage Encounter", Administrative duties include, but not limited to , auditing, managing files and accounts of tenants, and tenant relations
- Compose paperwork concerning leasing, eviction, and property inspection
- Compile and maintain all required paperwork, records, documents.
- Executed record filing system to improve document organization and management.
Administrative Assistant
Community Organization For Poverty Elimination
Little Rock, AR
01.1990 - 06.1992
- Community Organization for Poverty Elimination (Li-Heap), Manage and update departmental files and records
- Checking accounts and records, tracking invoices and payments and maintaining a system for organizing company documents
- Manage projects, conduct research, schedule board meetings and took the minutes, scheduled travel and prepared purchase orders.
Education
Associate - Secretarial Studies And Office Administration
CAPITAL CITY JUNIOR COLLEGE
Little Rock, AR06.1980
Associate - Paralegal Studies
Capital City Junior College
Little Rock, AR06.1993
Skills
- Typing Skills
- 60 WPM
- Computer skills
- Interpersonal skills
- Problem - Solving
- Time management
- Leadership
- Active listening
- Communication
- Customer Service
- Transferable skills
- ADDITIONAL SKILLSADDITIONAL SKILLSADDITIONAL SKILLSADDITIONAL SKILLS
- Certificate in Customer Service Excellence
Timeline
Fiscal Support Speciaalist
Arkansas Public Employee Retirement System
09.2008 - 09.2022
Customer Service Agent
Frontier Airlines
06.2006 - 06.2008
Customer Service Representative
BPS Staffing
03.2003 - 09.2005
Clerk II
San Bernardino City Unified School District
06.1999 - 09.2000
Administrative Assistant
Margo Hope/Eureka Manor
07.1997 - 06.1999
Sales Agent Representative
Signature Group
06.1997 - 06.1999
Administrative Assistant
Community Organization For Poverty Elimination
01.1990 - 06.1992
Associate - Secretarial Studies And Office Administration
CAPITAL CITY JUNIOR COLLEGE
Associate - Paralegal Studies
Capital City Junior College
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