Debra Watson

• Works with customer in an effort to satisfy any deficient balances. Reviews, monitors, and engages with a high volume of customers per day.
  Reviews delinquent accounts daily and maintains losses at or below established guidelines for assigned job duties.
  Accurately documents all account ,update TCPA if needed in Data Ocean, notate in Shaw.

Provided customers with clear understanding of charges, billing, billing cycles, and

customer equipment.

Maintained up-to-date knowledge about products and promotions.

Conducted needs assessments and reviewed account information to identify customer‘s needs

Customer Service Representative

Researched assistance requested and offered accurate information to resolve issues and

respond to inquiries.

Answered incoming calls and assisted customers with needed information

Met productivity and quality goals to achieve Pls and deliver excellent customer service

• Negotiated to collect balance in full.
• Processed payments and contracts on accounts.
• Counseled debtors on payment options and arranged installment agreements.
• Resolved challenging situations with friendly but firm strategies.

Process Customer payments on car loan

Resolved customer inquiries, complaints, and issues and used problem solving techniques

to provide solutions.

Completed sales payments,

Documented detailed notes in CRM system to track customer interactions.

Completed and processed paperwork and records and entered important data in company crm