Debra Werner

Knowledgeable Customer Service Management Professional with robust background in managing guest services and enhancing customer satisfaction. Adept at implementing effective service strategies and resolving issues promptly. Demonstrated skills in team leadership and operational efficiency.

• Spreadsheets with Microsoft Excel — Proficient July 2024
• Knowledge of various Microsoft Excel features, functions, and formulas
• Full results: Proficient
• Management & leadership skills: Impact & influence — Proficient September 2024
• Choosing the most effective strategy to inspire and influence others to meet business objectives
• Attention to detail — Proficient August 2024
• Identifying differences in materials, following instructions, and detecting details among distracting information
• Administrative assistant/receptionist — Proficient September 2024
• Using basic scheduling and organizational skills in an office setting
• Medical receptionist skills — Proficient February 2023
• Managing physician schedules and maintaining accurate patient records
• Office manager — Proficient July 2024
• Scheduling and budgeting
• Customer focus & orientation — Proficient September 2024
• Responding to customer situations with sensitivity
• Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

• Core Competencies
• Written & Oral Communications
• Talent Recruitment, Hiring & Retention
• Training & Development
• P&L, A/R, A/P, Budgets & Fiscal Management
• Payroll
• IT Initiatives
• Research
• Process Improvement
• Program, Project & Event Management
• Internal & External Customer Service
• Itineraries, Meetings & Schedules
• Administrative Services
• Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
• Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
• Analyzing information and evaluating results to choose the best solution and solve problems.
• Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
• Developing specific goals and plans to prioritize, organize, and accomplish my work.
• Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
• Keeping up-to-date technically and applying new knowledge to my job.
• Made appropriate recommendations to customers that met their needs, while maintaining a high degree of customer satisfaction and retention.
• Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Highly experienced in working with difficult customers to solve problems and satisfy their needs.
• Training, Development, & Management
• Identifying the training needs of others, developing formal training programs, or classes, and teaching or instructing others.
• Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Coordinating the work of others by getting members of a team to work together to accomplish tasks.
• Team Building by encouraging and building mutual trust, respect, and cooperation among team members.
• Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.