Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Debra West

Belton,TX

Summary

Dedicated professional with a strong work ethic and adaptability, recognized for delivering exceptional customer service and achieving high levels of customer satisfaction. Proven ability to master new skills rapidly and thrive in diverse environments, leveraging effective communication and teamwork to drive positive outcomes. Committed to continuous learning and professional development, aiming to contribute to a dynamic team while supporting organizational growth.

Overview

11
11
years of professional experience

Work History

Office Manager

Sarah Sammons
Belton, TX
06.2014 - Current
  • Utilized various software and tools to streamline processes and optimize performance.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Identified needs of customers promptly and efficiently.
  • Completed day-to-day duties accurately and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Maintained confidential records relating to personnel matters.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Managed office inventory and placed new supply orders.
  • Oversaw front desk functions to maintain organized and professional operations.
  • Maintained optimal stock levels by placing necessary orders.
  • Addressed customer inquiries promptly to ensure satisfaction.
  • Maintained composure and professionalism in high-pressure environments.
  • Managed supply orders to ensure sufficient inventory levels.
  • Managed reception and organization of correspondence, call handling, and documentation.
  • Assessed records to gather necessary information.
  • Applied and upheld guidelines to support uninterrupted business activities.
  • Organized and maintained filing system for records, correspondence, and documents.
  • Responded to phone calls and emails, ensuring timely communication.
  • Exercised discretion and initiative when managing sensitive matters.
  • Established efficient departmental communication methods.
  • Offered comprehensive administrative assistance to leadership.
  • Ensured optimal office organization to enhance productivity.
  • Streamlined office processes for maximum operational efficiency.
  • Ensured prompt communication with clients regarding overdue payments.
  • Enhanced customer experience through swift issue resolution.
  • Contributed to fostering a productive environment through teamwork.
  • Organized and prioritized tasks to effectively achieve service objectives.
  • Applied technical proficiency to resolve intricate issues and develop effective resolutions.

Education

GED -

Dodge City Community College
Dodge City, KS
05-2004

Some College (No Degree) - Pharmacy Technician

Penn Foster Career School
Scranton, PA

Skills

  • Microsoft office
  • Customer relations
  • Credit card payment processing
  • Verbal and written communication
  • Administrative support
  • Typing proficiency
  • Inbound and outbound calling
  • Clerical support
  • Written communication
  • Manage files
  • Reception management
  • Business operations

Timeline

Office Manager

Sarah Sammons
06.2014 - Current

GED -

Dodge City Community College

Some College (No Degree) - Pharmacy Technician

Penn Foster Career School

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Debra West