Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
28
28
years of professional experience
Work History
Director of Operations Western Region
Busy Bees North America
03.2022 - Current
Improved operational efficiency by streamlining processes and implementing innovative solutions.
Led cross-functional teams for successful completion of projects, resulting in increased productivity.
Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
Spearheaded change management initiatives that facilitated organizational transformations while minimizing disruption to ongoing operations.
Championed quality assurance efforts by establishing rigorous standards and monitoring adherence to maintain high levels of service delivery.
Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular auditschecks.
Collaborated with senior management to develop and execute long-term corporate goals and objectives.
Monitored budget and utilized operational resources.
Analyzed business operations and implemented strategies to improve operational cohesiveness.
Director of Operations
Valley Child Care And Learning Centers
09.2005 - 03.2022
Improved operational efficiency by streamlining processes and implementing innovative solutions.
Led cross-functional teams for successful completion of projects, resulting in increased productivity.
Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
Established and monitored quality assurance standards to achieve operational excellence.
Mentored and coached team members to foster productive and engaging work environment.
Defined, implemented, and revised operational policies and guidelines.
Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
Spearheaded change management initiatives that facilitated organizational transformations while minimizing disruption to ongoing operations.
Championed quality assurance efforts by establishing rigorous standards and monitoring adherence to maintain high levels of service delivery.
Mitigated risks by developing comprehensive contingency plans that ensured business continuity during unforeseen events or challenges.
Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
Oversaw day-to-day production activities in accordance with business objectives.
Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Area Manager
Learning Care Group
07.2000 - 09.2005
Increased team productivity by streamlining processes and implementing more efficient systems.
Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
Center Director
Learning Care Group
01.1996 - 06.1998
Enhanced center performance by implementing strategic plans and monitoring progress towards goals.
Managed center budget for optimal resource allocation and financial stability.
Increased staff productivity with regular training sessions, clear expectations, and constructive feedback.
Promoted a positive learning environment by fostering collaboration among staff members and addressing conflicts professionally.
Achieved accreditation requirements by ensuring compliance with state and federal regulations.
Developed strong community relationships to support center programs and initiatives.
Led team of educators in creating innovative curriculum that aligned with state standards and promoted student success.
Collaborated with parents to enhance communication channels, strengthening the home-school partnership for improved student outcomes.
Established partnerships with local businesses for internships or job placement opportunities for students.
Ensured facility maintenance met safety standards while keeping costs low through careful vendor selection and contract negotiation.
Fostered an inclusive culture within the center by promoting diversity awareness among staff members and addressing any discriminatory behaviors swiftly.
Education
Associate of Applied Science - Early Childhood Education Infant Toddler Spec
University of Hawaii
Oahu
04.1992
Skills
Capital Spending
Strategic Planning and Execution
Risk Mitigation
Leadership Training
Timeline
Director of Operations Western Region
Busy Bees North America
03.2022 - Current
Director of Operations
Valley Child Care And Learning Centers
09.2005 - 03.2022
Area Manager
Learning Care Group
07.2000 - 09.2005
Center Director
Learning Care Group
01.1996 - 06.1998
Associate of Applied Science - Early Childhood Education Infant Toddler Spec
University of Hawaii
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