Debra White
Chelsea,AL
Summary
Versatile business leader bringing 20 years of experience as accomplished manager. Strategic problem-solver, change manager and visionary executive with success implementing plans to meet current and future needs. Strong communication, organization and coordination skills, proven ability to effectively handle multiple complex issues simultaneously, and exceptional networking skills with demonstrated ability to influence.
Overview
27
27
years of professional experience
Work History
President
Blush and Blow Salon
01.2022 - Current
- Enhanced company performance 55% by implementing strategic plans and overseeing daily operations.
- Streamlined organizational processes by evaluating current systems and implementing improvements.
- Increased customer satisfaction to 99% satisfied through continuous improvement initiatives and excellent customer service.
- Inspired innovation by creating environment that encouraged creative thinking and problem-solving capabilities.
President
Refrigerant Solutions Inc
05.2015 - 12.2021
- Enhanced company performance75% by implementing strategic plans and overseeing daily operations.
- Developed strong partnerships with cross-functional teams for improved collaboration and efficiency.
- Increased customer satisfaction to 98% satisfied through continuous improvement initiatives and excellent customer service.
- Implemented robust financial controls to increase transparency, reduce risk, and optimize resource allocation.
- Drove revenue growth 150% by expanding product offerings and identifying new market opportunities.
- Delivered operational excellence by optimizing resources, processes, and overall cost structure.
- Designed employee development programs that enhanced skill sets while retaining top performers.
- Prepared annual budget forecasts and monitored performance to meet organizational objectives.
- Maintained P&L and shouldered corporate fiscal responsibility.
Disability Advocate
Dennis W. Oliver Disability Firm
03.2011 - 11.2012
- Improved client satisfaction 40% by providing personalized support and advocating for their rights.
- Collaborated with multidisciplinary teams to ensure comprehensive support for clients with disabilities.
- Assisted clients in navigating complex systems, such as benefits applications and medical appointments.
- Enhanced community awareness on disability issues by organizing events and delivering presentations.
- Conducted thorough assessments with 100+ clients to identify their needs, leading to tailored interventions and services.
- Maintained detailed case files for 100+ clients, ensuring accurate documentation of progress and outcomes.
Managing Partner
Advanced Information Management Solutions, LLC
02.2004 - 01.2009
- Streamlined internal processes for improved efficiency and productivity within firm.
- Increased client base25% by implementing effective marketing strategies and fostering long-term relationships.
- Mentored 15 junior staff members, resulting in more cohesive team and increased overall performance.
- Negotiated high-value contracts of $3,000,000+ with clients (private sector industries and government agencies), securing profitable partnerships for company.
- Implemented innovative solutions to challenges faced by firm, ensuring its competitive edge in market.
- Oversaw financial management of firm, including budgeting, forecasting, and analysis, ensuring fiscal responsibility and profitability.
Account Manager
Comsys, Inc.
05.2003 - 02.2004
- Increased client satisfaction15% by building strong relationships and addressing their needs promptly.
- Managed diverse portfolio of 10+ accounts, ensuring timely communication and effective problem resolution.
- Collaborated with sales team to identify potential upsell opportunities of $40,000 and expand client base.
- Maintained high client retention rate of 99% by providing exceptional customer service and anticipating client needs.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Liaison Manager
American Management Systems, Inc.
01.1997 - 04.2003
- Served as primary point of contact for internal and external stakeholders, ensuring seamless communication and collaboration throughout duration of software development projects.
- Enhanced cross team collaboration by establishing and maintaining strong relationships with internal departments and external partners.
- Streamlined communication between stakeholders for improved project efficiency and decision-making processes.
- Managed five diverse projects and resolved conflicts, ensuring timely completion and customer satisfaction.
- Coordinated activities between 8 departments to achieve seamless integration of company objectives.
- Implemented effective problem-solving techniques to overcome challenges and negotiated favorable terms for all parties involved.
- Organized cross-functional meetings to facilitate open dialogue, promoting synergy among team members and driving results.
- Provided personalized support to key accounts, fostering long-term relationships and securing repeat business of over $10 million.
- Boosted client satisfaction rates 68% through prompt resolution of issues or concerns raised during course of projects or transactions.
- Prepared and delivered presentations and reports on liaison activities for internal and external stakeholders.
Education
Bachelor of Science - Management
The University of Alabama
Tuscaloosa, AL01.1996
Skills
- Financial Management
- Product Development
- Program Oversight
- Change Management
- Staff Management
- Contract Management
- Revenue Growth
- Company Representation
- Business Planning
- Process Improvement
- Business Administration
- Public Speaking
Accomplishments
- Greater Birmingham Apartment Association, Vice President
- Rising Star Award
- Make-A-Wish Foundation State Wish Coordinator
- Volunteer of the Year
- Tuscaloosa Tornado Relief Volunteer
- Site manager responsible for feeding 200+ people a day
- Liaison to Capstone Bank to secure donations
Timeline
President
Blush and Blow Salon
01.2022 - Current
President
Refrigerant Solutions Inc
05.2015 - 12.2021
Disability Advocate
Dennis W. Oliver Disability Firm
03.2011 - 11.2012
Managing Partner
Advanced Information Management Solutions, LLC
02.2004 - 01.2009
Account Manager
Comsys, Inc.
05.2003 - 02.2004
Liaison Manager
American Management Systems, Inc.
01.1997 - 04.2003
Bachelor of Science - Management
The University of Alabama
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