Debra Wilburn
Discovery Bay,CA
Summary
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Detail-oriented team player with strong organizational skills.
Ability to handle multiple projects simultaneously with a high degree of accuracy.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Dedicate professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
30
30
years of professional experience
Work History
Director of Operations
Lightbox
11.2006 - 01.2021
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Established and monitored quality assurance standards to achieve operational excellence.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Trained new employees on proper protocols and customer service standards.
- Monitored 3,506 digital screens across the U.S, daily.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
Mortgage Banker
Classic Home Loans
01.2003 - 06.2009
- Worked with underwriters to fix application problems and resolve issues.
- Evaluated client financial positions and identified most appropriate banking products.
- Located and pre-qualified customers for mortgages.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Checked loan documents for accuracy prior to closing.
- Explained different types of loans pertaining to client situations.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Processed loan applications and monitored progress from start to finish.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Team Manager
Charles Schwab
04.1997 - 11.2003
- Coordinated team collaboration to share ideas and build best practices.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Delivered regular team meetings for aligned work towards common goals.
- Evaluated employee performance on a quarterly basis and coached and trained 12 team members, increasing quality of work and employee motivation.
- Facilitated meetings to communicate team performance goals and results.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Aligned team goals and objectives with organizational strategy, aiding business growth.
Courier
Federal Express
03.1991 - 04.1997
- Drove safely at all times to avoid accidents and harm.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Followed company policies and procedures during shift.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Utilized communication devices to stay in contact with dispatch and provide real-time status updates.
- Delivered packages to customer doorsteps and business offices.
Education
No Degree - Computer Programming
Diablo Valley College
Mountain HouseSkills
- Overseeing Logistics
- Budgetary Reviews
- Materials Planning and Logistics
- Recycling and Conservation
- Overseeing Personnel
- Directing Team Members
- Operational Leadership
- Performance Monitoring and Evaluation
- Operational Excellence
- Improve Performance
- HTML and XML
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
- Resolved product issue through consumer testing.
Timeline
Director of Operations
Lightbox
11.2006 - 01.2021
Mortgage Banker
Classic Home Loans
01.2003 - 06.2009
Team Manager
Charles Schwab
04.1997 - 11.2003
Courier
Federal Express
03.1991 - 04.1997
No Degree - Computer Programming
Diablo Valley College
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