Debra Williams

Senior Living Manager

Good Samaritan Society/Sanford Health

El Paso, TX

07.2007 - 01.2024

Resolved conflicts between employees by providing guidance on company policies and procedures.
Developed and implemented strategies to increase customer satisfaction and loyalty.
Provided leadership during times of organizational change or crisis situations.
Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Established processes to ensure efficient workflow throughout the organization.
Analyzed customer feedback data to develop action plans for improving services offered.
Ensured compliance with regulatory requirements and industry standards.
Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Coached, mentored and trained team members in order to improve their job performance.
Ensured compliance with all applicable laws, regulations, industry standards.
Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Enforced customer service standards and resolved customer problems to uphold quality service.
Coordinated cross-departmental projects to ensure timely and successful completion.
Recruited and hired qualified candidates to fill open positions.
Developed and implemented strategic plans to achieve company objectives.
Led a team of XX employees, ensuring high productivity and excellent customer service.
Facilitated team meetings and workshops to foster collaboration and share best practices.
Enhanced team morale and retention through recognition programs and career development opportunities.
Oversaw daily operations, maintaining efficiency and quality standards.
Monitored staff performance and addressed issues.
Assigned tasks to associates to fit skill levels and maximize team performance.
Managed inventory levels to meet demand without overstocking, reducing waste.
Managed risk by developing and implementing effective risk management strategies.
Directed recruitment, hiring, and training of new staff members.
Conducted performance evaluations, providing feedback and coaching for team development.
Led team meetings and one-on-one coaching sessions to continuously improve performance.
Managed annual budgeting and forecasting, optimizing resource allocation.
Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Resolved customer complaints and issues promptly, maintaining a positive brand image.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Trained employees on additional job positions to maintain coverage of roles.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Proposed or approved modifications to project plans.
Reviewed completed work to verify consistency, quality, and conformance.
Delegated work to staff, setting priorities and goals.
Analyzed business performance data and forecasted business results for upper management.
Organized team activities to build camaraderie and foster pleasant workplace culture.
Assigned work and monitored performance of project personnel.
Resolved customer inquiries and complaints requiring management-level escalation.
Produced thorough, accurate and timely reports of project activities.
Evaluated individual and team business performance and identified opportunities for improvement.
Interviewed prospective employees and provided input to HR on hiring decisions.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Summary

Overview

Work History

Senior Living Manager

Education

Bachelor of Arts - Social Work

Skills

Affiliations

Certification

Websites

References

Timeline

Senior Living Manager

Bachelor of Arts - Social Work

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