Debra Williams
Certified Medical Assistant
Abingdon,IL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Contact Center Agent 1 position. Ready to help team achieve company goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
42
42
years of professional experience
2
2
years of post-secondary education
Work History
Certified Medical Assistant
OSF Medical Group
Galesburg , IL
2006.02 - 2022.03
- Collected and documented patient medical information such as blood pressure and weight.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures, and care plan instructions.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Facilitated effective communication between patients and healthcare providers with clear explanation of medical procedures and treatment plans.
- Continually updated medical knowledge through participation in professional development opportunities, staying current on industry trends and advancements in clinical practice.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout procedure while assisting healthcare professionals as needed.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Contributed to accurate diagnoses by efficiently collecting and preparing laboratory specimens for analysis.
- Supported team members in providing comprehensive care through active participation in interdisciplinary meetings focused on individualized clinical goals.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Promoted safe work environment by complying with infection control policies and procedures, including proper hand hygiene practices.
- Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering medications.
- Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
- Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
- Ensured optimal patient experience by maintaining clean, comfortable, and organized treatment environment.
- Increased patient satisfaction by promptly addressing concerns or questions about their treatment plans or test results.
- Recognized potential emergencies, acting swiftly to notify appropriate personnel and initiate necessary protocols for patient safety.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained client medical history, medication information, symptoms, and allergies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
- Completed EKGs and other tests based on patient presentation in office.
- Measured patient pulse oximetry.
Unit Secretary
OSF St Mary Medical Center
2006.04 - 2006.09
- Maintained current and accurate medical records for patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained rapport with physicians, nurse's and other healthcare personnel.
- Organized paperwork such as charts and reports for office and patient needs.
- Enhanced office productivity by handling high volume of callers per day.
- Maintained patient confidentiality in line with HIPAA regulations.
- Streamlined unit operations by maintaining organized filing system for easy access to patient information.
- Assisted with training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in role.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in timely manner.
- Expedited patient admissions process by gathering essential data from patients upon arrival and accurately entering it into electronic health records systems.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Assembly Line Production Worker
Maytag
1989.04 - 2004.09
- Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
- Operated various tools and equipment proficiently for faster product assembly without compromising quality.
- Achieved consistent results in product quality while maintaining fast-paced work environment on assembly line.
- Enhanced production efficiency by assembling products quickly and accurately on assembly line.
- Maintained clean and organized workstation, ensuring optimal productivity and safety for all workers.
- Reduced errors in assembled products by maintaining keen attention to detail and following instructions closely.
- Adhered to strict safety protocols, minimizing workplace accidents and injuries during assembly process.
- Assisted with training new employees, sharing expertise and best practices for assembly line work.
- Maximized output by working efficiently under pressure during periods of high demand or tight deadlines.
- Exceeded company expectations regarding punctuality and attendance, demonstrating strong work ethic and commitment to success of assembly line team.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Completed durable assemblies and subassemblies with hand and power tools.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Restaurant Manager
Cone Ship/Uptown Pizza
1980.01 - 1986.10
- Managed daily operations to ensure high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
Education
Certificate National Certified Medical Assistant - Medical Assisting
Hamilton Technical College
Davenport, IA 2005.02 - 2005.11
Welding Certificate - MIG Welding
Carl Sandburg College
Galesburg, IL 2004.03 - 2004.06
High School Diploma -
Abingdon High School
Abingdon, IL 1976.08 - 1977.06
Skills
Accomplishments
- Recognized for going above and beyond the call of duty.
Timeline
Unit Secretary
OSF St Mary Medical Center
2006.04 - 2006.09
Certified Medical Assistant
OSF Medical Group
2006.02 - 2022.03
Certificate National Certified Medical Assistant - Medical Assisting
Hamilton Technical College
2005.02 - 2005.11
Welding Certificate - MIG Welding
Carl Sandburg College
2004.03 - 2004.06
Assembly Line Production Worker
Maytag
1989.04 - 2004.09
Restaurant Manager
Cone Ship/Uptown Pizza
1980.01 - 1986.10
High School Diploma -
Abingdon High School
1976.08 - 1977.06
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