Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Debra Williams

Certified Medical Assistant
Abingdon,IL

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Contact Center Agent 1 position. Ready to help team achieve company goals.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

42
42
years of professional experience
2
2
years of post-secondary education

Work History

Certified Medical Assistant

OSF Medical Group
Galesburg, IL
02.2006 - 03.2022
  • Collected and documented patient medical information such as blood pressure and weight.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Taught patients about medications, procedures, and care plan instructions.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
  • Facilitated effective communication between patients and healthcare providers with clear explanation of medical procedures and treatment plans.
  • Continually updated medical knowledge through participation in professional development opportunities, staying current on industry trends and advancements in clinical practice.
  • Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout procedure while assisting healthcare professionals as needed.
  • Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
  • Contributed to accurate diagnoses by efficiently collecting and preparing laboratory specimens for analysis.
  • Supported team members in providing comprehensive care through active participation in interdisciplinary meetings focused on individualized clinical goals.
  • Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
  • Promoted safe work environment by complying with infection control policies and procedures, including proper hand hygiene practices.
  • Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering medications.
  • Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
  • Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
  • Ensured optimal patient experience by maintaining clean, comfortable, and organized treatment environment.
  • Increased patient satisfaction by promptly addressing concerns or questions about their treatment plans or test results.
  • Recognized potential emergencies, acting swiftly to notify appropriate personnel and initiate necessary protocols for patient safety.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Oriented and trained new staff on proper procedures and policies.
  • Completed EKGs and other tests based on patient presentation in office.
  • Measured patient pulse oximetry.

Unit Secretary

OSF St Mary Medical Center
04.2006 - 09.2006
  • Maintained current and accurate medical records for patients.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained rapport with physicians, nurse's and other healthcare personnel.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Enhanced office productivity by handling high volume of callers per day.
  • Maintained patient confidentiality in line with HIPAA regulations.
  • Streamlined unit operations by maintaining organized filing system for easy access to patient information.
  • Assisted with training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in role.
  • Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in timely manner.
  • Expedited patient admissions process by gathering essential data from patients upon arrival and accurately entering it into electronic health records systems.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

Assembly Line Production Worker

Maytag
04.1989 - 09.2004
  • Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
  • Operated various tools and equipment proficiently for faster product assembly without compromising quality.
  • Achieved consistent results in product quality while maintaining fast-paced work environment on assembly line.
  • Enhanced production efficiency by assembling products quickly and accurately on assembly line.
  • Maintained clean and organized workstation, ensuring optimal productivity and safety for all workers.
  • Reduced errors in assembled products by maintaining keen attention to detail and following instructions closely.
  • Adhered to strict safety protocols, minimizing workplace accidents and injuries during assembly process.
  • Assisted with training new employees, sharing expertise and best practices for assembly line work.
  • Maximized output by working efficiently under pressure during periods of high demand or tight deadlines.
  • Exceeded company expectations regarding punctuality and attendance, demonstrating strong work ethic and commitment to success of assembly line team.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
  • Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.

Restaurant Manager

Cone Ship/Uptown Pizza
01.1980 - 10.1986
  • Managed daily operations to ensure high level of efficiency, consistency, and quality in both food and service.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.

Education

Certificate National Certified Medical Assistant - Medical Assisting

Hamilton Technical College
Davenport, IA
02.2005 - 11.2005

Welding Certificate - MIG Welding

Carl Sandburg College
Galesburg, IL
03.2004 - 06.2004

High School Diploma -

Abingdon High School
Abingdon, IL
08.1976 - 06.1977

Skills

Accomplishments

  • Recognized for going above and beyond the call of duty.

Timeline

Unit Secretary

OSF St Mary Medical Center
04.2006 - 09.2006

Certified Medical Assistant

OSF Medical Group
02.2006 - 03.2022

Certificate National Certified Medical Assistant - Medical Assisting

Hamilton Technical College
02.2005 - 11.2005

Welding Certificate - MIG Welding

Carl Sandburg College
03.2004 - 06.2004

Assembly Line Production Worker

Maytag
04.1989 - 09.2004

Restaurant Manager

Cone Ship/Uptown Pizza
01.1980 - 10.1986

High School Diploma -

Abingdon High School
08.1976 - 06.1977
Debra WilliamsCertified Medical Assistant