Results-driven Dispatch Coordinator at Transportation Services Unlimited with expertise in shipping documentation and data analysis. Proven track record in enhancing operational efficiency and customer satisfaction through effective problem-solving and communication skills. Successfully created detailed reports that improved dispatching activities, ensuring timely deliveries and optimized routes.
Overview
17
17
years of professional experience
Work History
Dispatch Coordinator
Transportation Services Unlimited
Palmetto
08.2022 - Current
Coordinate and monitor daily delivery routes to ensure timely completion.
Prepare shipping documents such as bills of lading, delivery tickets, and invoices.
Analyze data from past months to identify areas for improvement.
Verifiy that all necessary documents are present before releasing the shipment.
Create reports related to dispatching activities such as fuel usage statistics or number of loads dispatched daily, weekly, monthly.
Provide customer service support by responding to inquiries, resolving issues, and providing updates on shipments.
Ensure accuracy of data entry into a Field Service Management system including load details, rates, carrier information.
Investigate discrepancies between actual freight costs versus budgeted amounts.
Monitor phone queue, supported emails and retrieved inbound support faxes.
Address questions, problems, and requests for service.
Arrange for repairs to restore service and schedules.
Confer with customers or supervising personnel to address questions, problems, or requests for service.
Work with routing specialists, route managers and service department to optimize routes.
Receive and prepare work orders.
Record and maintain files or records of customer requests, work or services performed.
Inventory Specialist
Logistec Gulf Coast
Palmetto
08.2016 - 03.2021
Tracked the incoming and outgoing inventory of bulk cargoes to and from ships.
Compiled inventory reports.
Managed all inventory tasks within Logistec Gulf Coast's stevedoring organization.
Created customized, detailed reports for adjustments and operations for each customer.
Implemented an inventory tracking system for optimized inventory control.
Recorded all shipments and deliveries of two Florida ports.
Maintained and updated records daily.
Wellness Advocate
DoTerra Essential Oils
Pleasant Grove
01.2014 - 06.2016
I met prospective customers, studied their needs, and showed them the company's new products.
Informed customers of the company's new products.
Achieved financial growth each month.
Increased the sales and profits of my company.
Utilized communication skills by keeping open lines of communication with current and prospective customers.
Created and updated social media pages to promote and generate sales.
Financial Administrative Assistant
Suncoast Community Health Centers
Ruskin
06.2008 - 05.2011
Managed finances in a Federally Qualified Health Center.
Reconciled daily bank accounts holding an average of $3.5 million.
Maintained and recorded information from four health centers located in Hillsborough County.
Recorded and distributed information to multiple agencies and health insurance groups.
Retained all contracts pertaining to vendors, health insurance agencies, and health departments.
Accurately filing grant information and money received from government agencies, ranging from $100K to $1M per grant.