Summary
Overview
Work History
Education
Skills
Timeline
Generic

Debra Williams

Ruskin

Summary

Results-driven Dispatch Coordinator at Transportation Services Unlimited with expertise in shipping documentation and data analysis. Proven track record in enhancing operational efficiency and customer satisfaction through effective problem-solving and communication skills. Successfully created detailed reports that improved dispatching activities, ensuring timely deliveries and optimized routes.

Overview

17
17
years of professional experience

Work History

Dispatch Coordinator

Transportation Services Unlimited
Palmetto
08.2022 - Current
  • Coordinate and monitor daily delivery routes to ensure timely completion.
  • Prepare shipping documents such as bills of lading, delivery tickets, and invoices.
  • Analyze data from past months to identify areas for improvement.
  • Verifiy that all necessary documents are present before releasing the shipment.
  • Create reports related to dispatching activities such as fuel usage statistics or number of loads dispatched daily, weekly, monthly.
  • Provide customer service support by responding to inquiries, resolving issues, and providing updates on shipments.
  • Ensure accuracy of data entry into a Field Service Management system including load details, rates, carrier information.
  • Investigate discrepancies between actual freight costs versus budgeted amounts.
  • Monitor phone queue, supported emails and retrieved inbound support faxes.
  • Address questions, problems, and requests for service.
  • Arrange for repairs to restore service and schedules.
  • Confer with customers or supervising personnel to address questions, problems, or requests for service.
  • Work with routing specialists, route managers and service department to optimize routes.
  • Receive and prepare work orders.
  • Record and maintain files or records of customer requests, work or services performed.

Inventory Specialist

Logistec Gulf Coast
Palmetto
08.2016 - 03.2021
  • Tracked the incoming and outgoing inventory of bulk cargoes to and from ships.
  • Compiled inventory reports.
  • Managed all inventory tasks within Logistec Gulf Coast's stevedoring organization.
  • Created customized, detailed reports for adjustments and operations for each customer.
  • Implemented an inventory tracking system for optimized inventory control.
  • Recorded all shipments and deliveries of two Florida ports.
  • Maintained and updated records daily.

Wellness Advocate

DoTerra Essential Oils
Pleasant Grove
01.2014 - 06.2016
  • I met prospective customers, studied their needs, and showed them the company's new products.
  • Informed customers of the company's new products.
  • Achieved financial growth each month.
  • Increased the sales and profits of my company.
  • Utilized communication skills by keeping open lines of communication with current and prospective customers.
  • Created and updated social media pages to promote and generate sales.

Financial Administrative Assistant

Suncoast Community Health Centers
Ruskin
06.2008 - 05.2011
  • Managed finances in a Federally Qualified Health Center.
  • Reconciled daily bank accounts holding an average of $3.5 million.
  • Maintained and recorded information from four health centers located in Hillsborough County.
  • Recorded and distributed information to multiple agencies and health insurance groups.
  • Retained all contracts pertaining to vendors, health insurance agencies, and health departments.
  • Accurately filing grant information and money received from government agencies, ranging from $100K to $1M per grant.

Education

Bachelor of Science - English

University of South Florida
Tampa, FL
05-2011

Skills

  • Shipping documentation
  • Data analysis
  • Customer service
  • Inventory tracking
  • Communication skills
  • Problem solving
  • Team collaboration
  • Critical thinking
  • Attention to detail
  • Software familiarity
  • Financial reporting
  • Invoice processing
  • Record keeping

Timeline

Dispatch Coordinator

Transportation Services Unlimited
08.2022 - Current

Inventory Specialist

Logistec Gulf Coast
08.2016 - 03.2021

Wellness Advocate

DoTerra Essential Oils
01.2014 - 06.2016

Financial Administrative Assistant

Suncoast Community Health Centers
06.2008 - 05.2011

Bachelor of Science - English

University of South Florida
Debra Williams
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