Debra Wilson
Ann
Newport News,VA
Summary
Experienced Life Coach versed in guiding individuals to build useful life skills and manage challenging circumstances. Compassionate and energetic with in-depth understanding of coaching processes, documentation requirements and available resources. History of effectively helping clients through positive communication strategies and individual counseling. Knowledgeable about collecting and analyzing data to further treatment and program goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Life Coach
Dominion Services For All People
Hampton Va, VA
11.2022 - Current
- Helped clients build life management and coping skills to handle daily needs and specific stressors.
- Facilitated group sessions and learning discussions to further objectives.
- Documented behaviors, treatments and non-compliance issues.
- Encouraged clients to set and achieve reasonable goals on weekly basis.
- Connected clients with available resources to improve plan success.
- Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Determined clients' risk of self-harm or other dangerous behaviors.
- Assessed clients' needs to provide appropriate therapeutic interventions.
- Supported individuals dealing with mental health and emotional issues.
Sales Associate
Walgreens
amite, LA
07.2022 - Current
- Determined charges for services requested and arranged for billing.
- Built sustainable relationships and trust with customer accounts using open and interactive communication
- Referred unresolved customer grievances to designated departments for further investigation
- Made appropriate account corrections to resolve customer problems
- Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions
- Conferred with customers by telephone or in-person to provide product or service information
- Responded quickly to meet customer needs and resolve problems.
- Participated in ongoing training to enhance own job skills and knowledge
- Experienced with social media and communications platforms.
Customer Service Phone Representative
alorica
newport, VA
07.2021 - 05.2022
- Performed cleaning tasks, keeping store neat and organized.
- Promoted visual presentation standards by keeping store replenished
- Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards
- Used product knowledge for handling objections.
- Alerted management to potential security issues, supporting loss prevention and reducing shrink
- Engaged with guests to understand and anticipate customer service needs
- Introduced promotions and sale opportunities, enticing customers.
- Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business
- Followed checklist to complete retail store opening and closing activities
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise
- Operated cash register and POS to process sales transactions and handle payments.
Cashier
05.2020 - 11.2020
- Liaised with management to communicate customer feedback and recommendations
- Highlighted new products and company promotions during sales pitches
- Responded promptly to customer queries to increase overall satisfaction
- Trained new employees on company policies and strong sales techniques
- Provided product information to customers and aligned products with customer needs to boost satisfaction
- Evaluated client feedback to brainstorm ways to improve products and provide quality customer service
- Determined charges for services requested and arranged for billing.
- Built sustainable relationships and trust with customer accounts using open and interactive communication
- Referred unresolved customer grievances to designated departments for further investigation
- Read from scripts to promote uniformity and consistency in communications
- Analyzed and collected customer information to prepare product or service reports
- Conferred with customers by telephone or in-person to provide product or service information
- Obtained and examined relevant information to assess validity of complaints and determine possible causes
- Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders
- Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions
- Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of materials
- Made appropriate account corrections to resolve customer problems
- Navigated multiple computer systems and applications and utilized search tools to find information
- Provided efficient and courteous service to customers at all times.
- Defined problems, collected data, established facts and validated conclusions
- Responded quickly to meet customer needs and resolve problems.
Customer Service Team Leader
taco bell
williamsburg, VA
04.2015 - 06.2017
- Greeted and informed customers of products, fostering positive store experiences
- Built and maintained positive working relationships with co-workers.
- Provided efficient and courteous service to customers.
- Maintained cash accuracy by working with supervisor to correct deficiencies
- Delivered service excellence through all points of contact.
- Maintained inventory and store visual presentation to meet customer needs
- Leveraged POS system to perform purchase transactions for team members and customers
- Resolved and de-escalated issues to address customer concerns.
- Enforced store safety and cleanliness standards, reducing hazards.
- Processed cash, check and credit cards for customer purchases.
- Counted cash drawers at beginning of shifts to verify correct amounts
- Provided product information and resolved concerns to assist customers
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Arranged and replenished displays and merchandise racks to maintain store appearance
- Computed and recorded totals of transactions.
- Helped customers locate merchandise.
- Supervised others and provided on-the-job training.
- Monitored self-checkout stations to assist customers and ensure registers working appropriately
- Processed merchandise returns and exchanges.
- High School Diploma pennfoster college, newport news
Education
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Skills
Skill building
undefinedTimeline
Life Coach
Dominion Services For All People
11.2022 - Current
Sales Associate
Walgreens
07.2022 - Current
Customer Service Phone Representative
alorica
07.2021 - 05.2022
Cashier
05.2020 - 11.2020
Customer Service Team Leader
taco bell
04.2015 - 06.2017
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