Debra Wiltse-McLaughlin

• Work with team to ensure smooth store operations during peak hours
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of night shift.
• Assisted customers with returns, refunds and resolving transactions.
• Stocked, tagged and displayed merchandise as required.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Used POS system to enter orders, process payments and issue receipts.
• Handled cash with high accuracy and took time to check bills for fraud.
• Performed cash, card, and check transactions to complete customer purchases.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Addressed customer needs and made product recommendations to increase sales.
• Enhanced customer loyalty by participating in rewards program enrollment.
• Strengthened team morale and cooperation by assisting coworkers during peak hours.

Sevierville Location: (8 years)DME Customer Service. Took orders from hospitals and Dr. offices. Processed orders for delivery or pick up. Instructed client on use of equipment. Put information in computer for billing after I verified clients insurance. Got an authorization if needed.

Knoxville Location: (3 years) Worked at our call center for cpap supplies. Called clients when they were due if new supplies. Took orders from hospitals and had it shipped to client after verifying their insurance. A lot of our time was working remotely due to Pandemic.

Moved to Neenah and worked remotely for 2 years before I retired December 2023. Same company Adapt Health. Was a Cpap compliance coordinator. Called clients regarding the cpap they were already set up on by Therapist. Client has 90 days to get compliant before most Insurances will pay. I had to help client get compliant.