DEBRA WINEGAR

• Orchestrated multi- task prioritization while maintaining meticulous customer interaction records, ensuring seamless communication across departments
• Streamlined customer service operations while managing high- volume inquiries,resolving homeowner concerns, and maintaining detail documentation for enhanced service

quality

• Handled Homeowner complaints and problems in a professional and courteous manner, escalating when appropriate
• Participate in training sessions to develop script and product knowledge
• De-escalated and resolved customer complaints with punctual, polite and professional service.
• Delivered world class customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.

• Provided personalized care to residents, ensuring comfort and dignity in daily activities.
• Assisted nursing staff with medical procedures and documentation, enhancing patient safety and care quality.
• Monitored vital signs, reporting changes to healthcare team for timely interventions.
• Data enter vitals and ADL's

• Trained new staff on caregiving protocols and safety standards, fostering a collaborative work environment.
• Coordinated with interdisciplinary teams to develop and implement individualized care plans for residents.
• Managed inventory of medical supplies, ensuring availability and compliance with regulatory standards.
• Advocated for resident needs, facilitating communication between families and healthcare providers.
• Implemented infection control measures, contributing to a safer living environment for all residents.
• Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
• Float to different homes
• Medication and reordering while doing doctor visits and cordiating