Debra Hines
Riverview,FL
Summary
Patient-focused heart transplant assistant with extensive experience in medical office management, supporting physicians, nurses, and other healthcare staff. Skilled in medical coding, billing procedures, and patient record-keeping. Stay up-to-date with the latest regulations and standards in the healthcare industry. Highly trained individual and skilled communicator who effectively interacts with patients, staff, and other healthcare professionals. Possess a remarkable background in scheduling appointments and processing referrals. Strong knowledge of medical terminology and HIPAA regulations.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
Tampa General Hospital
06.2024 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
TRANSPLANT ASSISTANT
USFTGP
10.2017 - 05.2024
- Provides excellent customer service to patients when answering patient triage phone calls, supplying appointment information, or responding to patient questions or concerns
- Obtain medical records from referring physicians, outside laboratory, as well as inpatient stays, consults, and procedures performed at Tampa General Hospital.
- Climbed the Transplant Assistant Clinical Ladder from a Transplant Assistant I to a Transplant Assistant III in one year.
- Works in the electronic medical record to transcribe laboratory results through specific software, to create telephone and triage notes, and to order testing per approved protocols
- Reviewed telephone statistics among the Transplant Assistants and ran a monthly report for the managers and assistants.
- Enhanced patient care by coordinating and scheduling transplant evaluations and follow-up appointments.
- Maintained accurate and up-to-date patient records, contributing to efficient decision-making processes during transplant candidacy assessments.
FLight attendant
GoJet Airlines
05.2015 - 04.2017
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
Reservations Agent
Frontier Airlines
04.2013 - 05.2015
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Coordinated special requests from guests such as room preferences or dietary requirements with relevant departments for optimal guest satisfaction levels.
Triage Coordinator
Statline
10.2008 - 08.2013
- A division of MTF, planned and coordinated in-hospital transplant services
- Communicated with donors, patients, and health team members to ensure comprehensive documentation
- Assisted medical staff in organ retrieval for patients undergoing organ and tissue donation
- Analyzed medical data from medical and social records
- Consulted with health team members to perform preliminary physical assessment and screen potential recipients and donors
- Responsible for reviewing all potential organ offers with covering surgeons
- Contacted the potential organ recipient to review medical history and updated tests and procedures
- Worked with UNOS, surgeons and the logistics on where and how the organ will be coming from.
- Listen and respond to caller’s requests and information while utilizing electronic software for documentation.
- Recorded details regarding therapies to keep patient charts updated.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Assisted in management of patient utilization of health care system and provided patient education relative to health care needs, use of community resources and responsibilities of membership in managed care.
- Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
- Maximized resource utilization by allocating medical personnel, equipment, and facilities according to case priorities.
Education
Penn State University
2012
Skills
- EPIC, MS Office, Word, Excel, Email,
- Patient Relations, appointment scheduling, Medical Billing and coding, Electronic Health Record, Prioritizing Stat orders, Patient Scheduling
- Stress Management Techniques
- Attention to Detail
- Problem Solving Abilities
- Medical Terminology Proficiency
- Communication and Interpersonal Skills
- Healthcare Regulations Compliance
- Patient Care Coordination
- Organ Transplant Knowledge
- Quality Improvement Initiatives
- Organizational Skills
- Time Management Abilities
- Electronic Medical Record Software
- Support Services
- Teamwork and Collaboration
- Microsoft Word
Affiliations
- Graduate of LEAD TGH Fall 2023
Timeline
Administrative Assistant
Tampa General Hospital
06.2024 - Current
TRANSPLANT ASSISTANT
USFTGP
10.2017 - 05.2024
FLight attendant
GoJet Airlines
05.2015 - 04.2017
Reservations Agent
Frontier Airlines
04.2013 - 05.2015
Triage Coordinator
Statline
10.2008 - 08.2013
Penn State University
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